- Research article
- Open Access
Effects of case management in community aged care on client and carer outcomes: a systematic review of randomized trials and comparative observational studies
BMC Health Services Research volume 12, Article number: 395 (2012)
Case management has been applied in community aged care to meet frail older people’s holistic needs and promote cost-effectiveness. This systematic review aims to evaluate the effects of case management in community aged care on client and carer outcomes.
We searched Web of Science, Scopus, Medline, CINAHL (EBSCO) and PsycINFO (CSA) from inception to 2011 July. Inclusion criteria were: no restriction on date, English language, community-dwelling older people and/or carers, case management in community aged care, published in refereed journals, randomized control trials (RCTs) or comparative observational studies, examining client or carer outcomes. Quality of studies was assessed by using such indicators as quality control, randomization, comparability, follow-up rate, dropout, blinding assessors, and intention-to-treat analysis. Two reviewers independently screened potentially relevant studies, extracted information and assessed study quality. A narrative summary of findings were presented.
Ten RCTs and five comparative observational studies were identified. One RCT was rated high quality. Client outcomes included mortality (7 studies), physical or cognitive functioning (6 studies), medical conditions (2 studies), behavioral problems (2 studies) , unmet service needs (3 studies), psychological health or well-being (7 studies) , and satisfaction with care (4 studies), while carer outcomes included stress or burden (6 studies), satisfaction with care (2 studies), psychological health or well-being (5 studies), and social consequences (such as social support and relationships with clients) (2 studies). Five of the seven studies reported that case management in community aged care interventions significantly improved psychological health or well-being in the intervention group, while all the three studies consistently reported fewer unmet service needs among the intervention participants. In contrast, available studies reported mixed results regarding client physical or cognitive functioning and carer stress or burden. There was also limited evidence indicating significant effects of the interventions on the other client and carer outcomes as described above.
Available evidence showed that case management in community aged care can improve client psychological health or well-being and unmet service needs. Future studies should investigate what specific components of case management are crucial in improving clients and their carers’ outcomes.
The Case Management Society of Australia defines case management as “a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s holistic needs through communication and available resources to promote quality cost-effective outcomes . Case management is also described as a type of care delivery that has a long history of being applied in various settings, such as aged care, disability care, mental health and health care . It first emerged in nursing practice in the 1800s and then was applied in social work practice in 1863 in the U.S. [3, 4].
New concepts of case management addressing complex, fragmented, duplicative and uncoordinated systems arose in the 1960s in the U.S. These originated in both the mental health movement and professional social work . Further associated developments in the 1970s, again in the U.S. included deinstitutionalization, the independent living movement, increased number of community-dwelling older people with complex care needs, the fragmented care delivery system, and the need for cost control [6–8]. Many developed countries, such as England, Canada and Australia, are now attempting to integrate case management approaches into their aged care systems to provide comprehensive services for community-based frail elderly people.
There is no standard definition of case management in community aged care . Compared with case management in other community-based care settings (such as primary care and community mental health), distinguishing features of case management in community aged care include [10–12]:
Providing services long-term or in intense short periods before placement in residential aged care
Involving a collaborative process with the family carer
Employing a planned approach to achieve client outcomes with cost-efficiency
Being based in the community aged care sector
With such a long history of service provision, it is not surprising that case management has been subject to considerable scrutiny over time through systematic reviews of its effectiveness. We have examined systematic reviews looking at case management that is applied in various community-based care settings and/or targets population with specific chronic diseases [15–24]. These reviews investigated a wide range of outcome domains related to care clients, carers, care organizations (e.g. service use and costs), and care delivery systems (such as care accessibility and continuity). Nevertheless, no systematic reviews to date have specifically evaluated the effects of case management in community aged care on client and carer outcomes.
As described above, case management in community aged care differs from the other types of case management in a number of ways. Evaluating the effects of case management interventions on various outcome domains concurrently may result in heterogeneity of research findings. At this stage, a more specific, targeted review of effects is warranted. Client and carer outcomes are important effect indicators, but have been attracting less research focus compared with the other outcome measures, such as service use and costs. Therefore, we conducted this systematic review with the aim summarizing the evidence for the effects of case management in community aged care on client and carer outcomes.
Randomized control trials (RCTs) and comparative observational studies were included in this study. Due to the heterogeneity in study design, participants, interventions, outcome measures and measurement tools among studies, we conformed to the PRISMA Statement in conducting our systematic review (rather than a meta-analysis) . We summarized the effects of case management in community aged care interventions based on whether the majority of studies reported significant, positive outcomes that favored the intervention group. Where the majority of available studies (in particular those with higher quality) reported that the intervention group had statistically favorable outcomes (such as greater satisfaction and better functioning status) compared with those of the control group, we reported in the results below that case management in community aged care interventions had significant effects on these outcome measures.
Study selection criteria included: no restriction on date; English language; only involving community-dwelling frail older people (suffering from age-related health problems, such as functional disabilities and dementia) and/or carers; case management interventions (excluding disease management programs that target older adults with specific chronic diseases, and specific preventive measures, such as in-home visit); care setting limited to community aged care (excluding the other community-based care settings, such as primary care, community mental health, etc.); case management as an independent intervention (rather than as a small component of a multi-faceted intervention or an integrated care delivery system/model); published in refereed journals or publications of equivalent standard; RCTs or comparative observational studies; and evaluating client and/or carer outcomes.
Client outcomes included mortality/survival days, physical or cognitive functioning, medical conditions, psychiatric symptoms and associated behavioral problems, unmet service needs, psychological health or well-being (related to self-perceived health status, such as depression, stress, anxiety, life satisfaction etc.), and satisfaction with care.
Carer outcomes included stress or burden, psychological health or well-being, satisfaction with care, and social consequences (such as social support, and relationships with care clients—getting on well or not).
We searched Web of Science, Scopus, Medline, CINAHL (EBSCO) and PsycINFO (CSA) from inception to July 2011. We also used Google Scholar to identify studies that did not appear in these databases. Table 1 shows the Medical subject heading (MeSH) search terms and keywords. The Medline search strategy was applied to the other databases where Title/keywords/abstract was available. Reference lists of the retrieved articles and those systematic reviews as mentioned above were also checked to find potential articles.
Data extraction and synthesis
We downloaded all searched studies into EndNote 4.0 software. The first author (EY) independently screened titles and abstracts of all originally searched articles (3704 in total). If doubt existed, the second author (DD) reviewed the abstracts. Following this step, EY and DD reviewed abstracts and/or full texts of all potential, relevant articles (141 in total). EY reviewed full texts of most articles at least once. DD reviewed abstracts and where necessary full texts of these articles. After this process, EY and DD compared their results.
EY and DD independently extracted information on the characteristics (country of origin, sample size, participants, length of follow-up and intervention details), and client and carer outcomes of the studies.
Divergence regarding data extraction and synthesis was addressed through discussion between EY and DD.
EY and DD also independently assessed the quality of included studies by using a checklist (see Table 2) that was informed by previous systematic reviews, the PRISMA Statement and the Cochrane Handbook for Systematic Reviews of Interventions [23–25, 31].
Written informed consent was obtained from the patient for publication of this report and any accompanying images.
The study selection process yielded 3704 articles in total (see Figure 1). After the exclusion process, 141 full-text articles were retrieved and reviewed, with 15 studies finally included in this review. The 15 selected studies involving 13 case management in community aged care programs were summarized in Table 3[30, 32–45]. Ten studies were from the USA and one each from England, Hongkong, Finland, Italy and Israel. Only four studies were published after 2005[30, 41–43].
As shown in Table 3, there were ten RCTs and five comparative observational studies in this area. Studies varied in their designs, the nature of case management interventions, their specific outcome variables and measurement tools. In these 15 studies, follow-up periods ranged from one to three years, and sample size varied from 60 to 8095.
All the studies were based on demonstration/pilot programs that targeted community-residing elderly people with some age-related health problems (such as functional disabilities and dementia) and/or their carers.
As reported by these studies, case management in community aged care interventions generally included assessment, care planning, care plan implementation, care coordination, monitoring, and reassessment. Where programs targeted people with dementia and their family carers, specific intervention components could include education and counseling services, carer training, medical treatment and medication management, crisis interventions, client empowerment, and client advocacy. The two programs in the USA—the Channeling Demonstration and Evaluation program [34, 35] and the Alzheimer’s Disease Demonstration program[32, 33], increased financial benefits and allowed case managers to make independent decisions on resource allocation. Comparators were usual care for the control group and case management interventions for the experimental group.
According to Table 2, there was one high-quality RCT study (providing information on the seven items—follow-up rate reaching over 90% was regarded as “full information”) , five moderate-quality studies (providing information on at least four items), and nine low-quality studies (providing information on fewer than four items).
Intervention effects on the client
14 studies reported client outcomes, including mortality/survival days (7 studies), physical or cognitive functioning (6 studies), medical conditions (2 studies), psychiatric symptoms and associated behavioral problems (2 studies), unmet service needs (3 studies), psychological health or well-being (7 studies), and satisfaction with care (4 studies).
While mortality, physical or cognitive functioning, medical conditions, psychiatric symptoms and associated behavioral problems, and unmet service needs are objective measures, psychological health or well-being and satisfaction with care are more subjective indictors.
Of the seven studies examining mortality/survival days, two reported a significant effect of case management in community aged care interventions (hereafter case management interventions) on reducing client mortality or lengthening survival days.
One moderate-quality RCT reported that participants in the intervention group were significantly less likely to die or be admitted to residential care during the 18-month study period , while another low-quality quasi-experimental study found that the intervention group increased longevity significantly during the first and second years . The other five studies all (including one low-quality RCT, one moderate-quality RCT, two low-quality quasi-experimental studies and one low-quality retrospective cohort study) reported no significant intervention-control group differences in client mortality of their different study periods [34, 38, 40, 41, 43].
Physical or cognitive functioning
Six studies investigated clients’ physical functional status and/or cognitive functioning, but reported inconsistent results across different measures during different study periods. For example: Some studies found that case management interventions could significantly improve the performance of ADL-related tasks (but not IADL-related tasks or cognitive status measured by GDS/MMSE) among the intervention participants; others showed that the interventions only had significant effects in the long-term rather than in the short-term.
Three low-quality studies provided some evidence that case management interventions had a long-term effect on ADL measures. One low-quality RCT found that participants in the intervention group had significantly fewer number of ADL disabilities during the six months, 7–12 months, and 12–18 months of follow-up respectively . This study, however, found no significant intervention-control group differences in the number of IADL disabilities or the number of days restricted to bed during these study periods . Another low-quality RCT found no significant intervention-control group difference in client functional status after one year, but reported significantly better functional status among intervention participants after two years . A third low-quality quasi-experimental study reported that participants in the intervention group had significantly better ADL performance after 12 months, but indicated no significant intervention-control group differences in physical or cognitive status after six months .
Three other studies, however, indicated no clear effect of case management interventions on ADL or cognitive functioning. One moderate-quality RCT reported no significant intervention-control group differences in the number of ADL or IADL disabilities during six-month and 12-month follow-up periods respectively . One high-quality RCT reported no significant intervention-control group differences in client cognitive status during any study periods . And one low-quality quasi-experimental study showed no significant intervention-control group differences in ADL/IADL index, minimum-mental state examination (MMSE), or GDS during the 3–9 months and 9–15 months of follow-up .
Of the two studies examining client medical conditions, one low-quality quasi-experimental study reported less pain and dyspnoea among participants in the intervention group during the 12-month follow-up period , while the other moderate-quality RCT showed no significant intervention-control group differences in client health status during six-month, 12-month and 18-month study periods .
Psychiatric symptoms and associated behavioral problems
Two studies (including one high-quality RCT and one low-quality quasi-experimental study) examining these outcomes did not find significant intervention-control group differences during their different study periods [30, 42].
Unmet service needs
Improving unmet service needs as an outcome showed more evidence for successful application of case management in community aged care. Three studies, including two moderate-quality RCTs and one low-quality RCT, consistently reported that case management interventions had significant effects on improving clients’ unmet service needs [32, 34, 36].
Psychological health or well-being
Psychological health and wellbeing had more evidence for a good outcome of case management interventions for older clients. Of the seven studies evaluating this outcome, five (including two low-quality RCTs, two moderate-quality RCTs and one low-quality quasi-experimental study) reported that case management interventions had significant effects on improving intervention participants’ psychological health or well-being across different measures, such as self-perceived life satisfaction, morale, depression, mastery, and personal health status [34, 36, 39, 40, 45].
One high-quality RCT reported no significant intervention-control group differences in clients’ personal well-being, but showed significant improvement in depression among participants in the intervention group during different study periods .
The remaining one low-quality quasi-experimental study revealed no significant intervention-control group difference in client depression after six months .
Satisfaction with care
Four studies examined this outcome, with three reporting no significant effects of case management interventions on improving client satisfaction with care services.
One moderate-quality study found that the intervention group improved satisfaction with service provision during one-year study period . One low-quality RCT documented significantly higher satisfaction among participants in the intervention group during the 12-month study period, but found no significant intervention-control group difference during the six months of follow-up .
In contrast, one moderate-quality RCT demonstrated no significant intervention-control group differences at any study periods , while another low-quality RCT found that the control group had significantly higher satisfaction with care during one-year study period .
Intervention effects on the carer
Six studies reported carer outcomes, including carers’ stress or burden (6 studies), satisfaction with care (2 studies), psychological health or well-being (including perceived health conditions, life satisfaction, psychological distress, depression etc.) (5 studies), and social consequences (such as social support and relationships with clients) (2 studies). All these outcome measures, as we observe, are related to carers’ subjective feelings.
Stress or burden
The six studies examining this outcome reported variable effects of case management interventions on carer stress or burden.
One moderate-quality RCT reported significant improvement in the burden of carers in the intervention group during the one-year study period . Another two low-quality quasi-experimental studies showed significantly lower level of stress or burden among carers in the intervention group during their different study periods [40, 42]. In contrast, two low-quality RCTs [33, 34] and one high-quality RCT  reported no significant intervention-control group differences in carer burden or stress during their different study periods.
Satisfaction with care
Of the two studies reporting carer satisfaction, one moderate-quality RCT demonstrated significantly higher satisfaction among carers in the intervention group over the one-year study period , while the other low-quality RCT found no significant intervention-control group differences during any study periods .
Psychological health or well-being
Of the five studies investigating this outcome, only one low-quality quasi-experimental study reported that participants in the intervention group had significantly better well-being during different follow-up periods . Conversely, four studies (including one high-quality RCT, two low-quality RCTs, and one low-quality quasi-experimental study) did not find significant intervention-control group differences during their different study periods [30, 33, 34, 40].
Two studies (including one low-quality RCT and one low-quality quasi-experimental study) reported no significant intervention-control group differences in carer social consequences, such as carers’ social life and carers’ relationships with their clients [34, 40].
Community care is increasingly the preferred mode of care for older people to avoid residential care. While consumer-directed care for this section of the population is gaining popularity, a large proportion of older people will continue to use case managers to assist them in negotiating their care needs . This review provided largely consistent evidence that case management interventions improve older clients’ psychological health or well-being and also deliver significant improvements in unmet service needs. Clear effects of the interventions on other client outcomes and carer outcomes are not so evident, with mixed evidence for the other outcome variables reviewed here. We found that studies reported inconsistent results regarding client physical or cognitive functioning and carer stress or burden. There was also limited evidence supporting that case management in community aged care interventions improve client length of survival, health conditions, behavioral problems or satisfaction with care, as well as carer satisfaction with care, psychological health or well-being and social consequences.
There are a number of limitations to these conclusions. First, the number of studies involved was small. While we identified ten RCTs, only one RCT was rated high quality according to our quality criteria . One RCT did not describe the study design , requiring us to obtain this information elsewhere . Information about blinding assessors and intention-to-treat analysis was commonly missing in most studies. Other methodological limitations of many studies include small sample size, and lack of information on sample size calculation or strategies of controlling confounding factors.
Assessment, care planning, care plan implementation, client advocacy, monitoring, review, and case closure were reported as the core case management functions in community aged care setting, but many studies did not provide full information about the intensity, breadth and duration of each function. This poses a challenge to attribute different client and carer outcomes to specific intervention components.
As with most systematic reviews, we found that variations in the nature, content and individual components of case management interventions or functions, as well as absence of information on the intervention implementation make it challenging to compare the results among different studies [8, 47].
The choice of outcome measures that are appropriate or valid is critical to a fair evaluation of the effects of case management in community aged interventions. The studies reviewed here used a large number of outcome measures with little justification of their appropriateness or robustness . Some studies also reported that the instruments used for outcome assessment were inconsistent over time or among different research participants, again leading to challenges in drawing evidence-based conclusions [33, 38].
Another prominent issue is that the studies reviewed here used diverse instruments or methods to measure different client and carer outcomes. For instance, clients’ physical or cognitive functioning was measured by the number of ADL/IADL limitations, ADL/IADL score, MMSE, and/or GDS; unmet service needs were reported by clients, carers or care professionals.
An overarching question for further research is the ‘dose-response’ relationship between case management interventions and client and carer outcomes. Some researchers claim that more focused but less intensive or comprehensive case management in community aged care interventions can be effective [49, 50]. Other researchers accentuate that the intensity of the interventions should be strong enough—at least different from that of the usual care—to achieve desired outcomes [32, 33].
Participants in some case management in community aged care programs were not chosen with specific inclusion criteria in mind; for example, individuals with low-risk of nursing home admission were unexpectedly enrolled by some programs targeted at reducing nursing home admission. This may partly explain why the case management interventions did not achieve some desired outcomes . This finding lends support to previous research, indicating that problems in recruiting suitable participants hamper many programs in demonstrating their success [5, 51–53].
Although we did not find systematic reviews specifically assessing the effects of case management in community aged care interventions on client and carer outcomes, our findings, to some degree, were consistent with previous related systematic reviews that examined the effects of case management interventions on various outcomes.
First, previous reviews reported that the effects of case management interventions on many client outcomes were inconclusive. For example, one review revealed that most included studies found no significant intervention-control group differences in client satisfaction, physical functioning, mortality, or quality of life . Regardless of different care settings, study populations, and interventions previous reviews and our study focused on, case management interventions cannot improve all client outcomes. Our findings here suggest that case management interventions alone might not reverse or significantly improve some health conditions in the frail elderly.
Second, previous reviews concluded that case management interventions have moderate or no significant effects on carer burden and depression [24, 28, 29, 55, 56]. One reason for this finding is that it might be difficult to improve carer outcomes in reality, since caregiving always leads to carers experiencing high levels of stress, burden and other negative consequences; or the finding could be attributed to measurement difficulties. Furthermore, many case management interventions include no or only moderate intervention components for carers themselves. This should be addressed in designing new case management programs in future, if carer outcomes are one of the target goals.
In general, this study answers the review question: “What are the effects of case management in community aged care interventions on carer and client outcomes?” The evidence from this review may enlighten policy makers to design appropriate case management interventions and reasonable intervention goals in the area of community aged care in future. Moreover, it may advise care professionals to focus on the areas where the interventions have significant effects, so as to make appropriate decisions on resource allocation in their practice.
This systematic review is limited by the methodological shortcomings in most studies, e.g. nine studies were rated as low-quality studies, while five were classified as moderate-quality studies. Other limitations are as follows:
First, we did not review studies that compared different types of case management models or focus on case management as a component of multifaceted interventions. But valuable information can be obtained from multifaceted interventions, only if case management components can be separated from the whole intervention .
Second, we did not search studies published in non-English Journals or grey literature. We have noted that most included studies were from the United States.
Finally, because of limited resources, we did not use a pre-specified protocol to guide the conduct of our systematic review. Since review of the effects of case management/case management in community aged care on various outcomes is ongoing , this issue should be addressed in the future.
Available evidence in this review showed that case management in community aged care interventions can improve client psychological health or well-being and unmet service needs. In contrast, the effects of the interventions on client mortality, functional status, medical conditions, behavioral problems and satisfaction with care services, as well as carer outcomes as noted by this review are less conclusive.
Future studies should investigate what specific components of case management are crucial in achieving improved outcomes for the client and their carer. In addition, undertaking evaluation studies by employing rigorous study designs are warranted.
EY is a PhD candidate in the Centre for Health Policy, Programs and Economics (CHPPE), School of Population Health, The University of Melbourne. Professor DD is the founding director of the Centre for Health Policy, Programs and Economics (CHPPE), School of Population Health, The University of Melbourne. He is a public health specialist and medically-trained epidemiologist, with expertise in health program evaluation and health service research. Dr. CD is a professor of Aged Care at Australian Catholic University/Catholic Homes and the director of Service Development & Evaluation Division in the National Ageing Research Institute (NARI). She has expertise in aged care research and health program evaluation. Dr. AH is a senior lecturer & health economist in the Centre for Health Policy, Programs and Economics (CHPPE), School of Population Health, The University of Melbourne.
Randomized control trials
Activities of daily living
Instrumental activities of daily living
Minimum-mental state examination
Global dementia scale.
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The pre-publication history for this paper can be accessed here:http://0-www.biomedcentral.com.brum.beds.ac.uk/1472-6963/12/395/prepub
Many thanks to Eva Di Quinzio and Tania Celeste, the Librarians of the University of Melbourne, for assisting us with the search strategy of this review, as well as to Ms Allison Yates and Mr Chris Chiu for providing some advice to this review.
There are no competing interests.
DD&EY had equal contributions to conceptualizing this paper, as well as screening literature, reviewing studies for inclusion, extracting data, and writing and critically reviewing the paper. CD conceptualized and critically reviewed the paper. All the authors interpreted data, read and approved the final manuscript.
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You, E.C., Dunt, D., Doyle, C. et al. Effects of case management in community aged care on client and carer outcomes: a systematic review of randomized trials and comparative observational studies. BMC Health Serv Res 12, 395 (2012). https://0-doi-org.brum.beds.ac.uk/10.1186/1472-6963-12-395
- Case management
- Community aged care
- Systematic review