Characteristic | Phase 1 (focus group) | Phase 2 (usability test)* | ||
---|---|---|---|---|
n | % | n | % | |
Professional background | Â | Â | Â | Â |
 Physician | 9 | 100 | 8 | 89 |
 Lawyer | 0 | 0 | 1 | 11 |
Position within the CIS | Â | Â | Â | Â |
 Telephone service | 3 | 34 | 4 | 45 |
 Email service | 3 | 34 | 4 | 45 |
 Social media | 1 | 10 | 0 | 0 |
 Research management | 2 | 22 | 1 | 10 |
 Chat service | 0 | 0 | 9 | 100 |