Table 1 Different types of innovation used by leaders in primary care
Themes | Codes |
|---|---|
Innovative technological solutions for communication | ❖ Workplace by Facebook ❖ Teams ❖ Patient administration software ❖ Staff communication software ❖ Communication unit for interaction between next-of-kin and patients (video, messages, and pictures) ❖ Recruitment of new staff through Facebook and Instagram ❖ Software for infection tracing developed by the municipality |
Innovative technological solutions for remote care | ❖ Medication dispensers ❖ Weight control ❖ Digital consultancy |
Innovative solutions for practices | ❖ Procedure and Protection Equipment controllers ❖ The establishment of a response team ❖ Leaders acting as knowledge brokers ❖ Inhouse testing of Covid-19 ❖ Checklists where healthcare professionals (HCPs) had to confirm receiving Covid information ❖ External actors assuring the quality of changes ❖ Different entrances, where HCPs got a message the previous day explaining which entrance to use the next morning ❖ Visitor assistant ❖ Recruitment of laid-off workers (from hotels and restaurants) |
Innovative solutions for services | ❖ Outside area for hosting concerts and shows. ❖ Use of laid-off workers from service industries (aviation, hotels, restaurants) to serve food and communicate with the patients. |
Innovative solutions for the physical environment | ❖ Changing zones for healthcare professionals to dress up in protective equipment ❖ Areas for teaching (outdoors) ❖ Proving different entrances ❖ Dividing into infection and non-infection wards ❖ Motion detectors for monitoring patients with dementia |