Number (%) | Satisfactiona Mean (SD) | Patient involvementa Mean (SD) | Medical errorsa Mean proportion (SD) | |
---|---|---|---|---|
Patient characteristics | ||||
Type of care | ||||
Inpatient | 4388 (18) | 4.29 (0.78) | 3.71 (1.07) | 0.10 (0.29) |
Acute | 5878 (25) | 4.00 (0.98) | 3.22 (1.14) | 0.13 (0.33) |
Outpatient | 13,606 (57) | 4.27 (0.82) | 3.61 (1.07) | 0.05 (0.22) |
Gender | ||||
Women | 12,686 (53) | 4.16 (0.89) | 3.51 (1.15) | 0.08 (0.27) |
Men | 11,186 (47) | 4.26 (0.82) | 3.65 (1.05) | 0.07 (0.26) |
Age | ||||
< 60 | 9628 (40) | 4.16 (0.90) | 3.63 (1.07) | 0.09 (0.29) |
≥ 60 | 14,244 (60) | 4.24 (0.83) | 3.54 (1.13) | 0.06 (0.25) |
Length-of-stayc | ||||
< 24 h | 4543 (44) | 4.12 (0.94) | 3.44 (1.12) | 0.10 (0.30) |
≥ 24 h | 5723 (56) | 4.13 (0.89) | 3.35 (1.12) | 0.12 (0.33) |
Section characteristics | ||||
Type of care | ||||
Acute | 26 | 3.96 (0.20) | 3.96 (0.20) | 0.13 (0.061) |
Inpatient | 11 | 4.29 (0.24) | 4.29 (0.24) | 0.067 (0.057) |
Outpatient | 77 | 4.27 (0.16) | 4.27 (0.16) | 0.048 (0.029) |
Acute and inpatient | 33 | 4.23 (0.18) | 4.23 (0.18) | 0.10 (0.040) |
Acute and outpatient | 1 | 4.17 | 3.71 | 0.022 |
Social capitalb | ||||
Low < 25 percentile (< 67) | 46 | 4.19 (0.24) | 3.56 (0.071) | 0.093 (0.071) |
Medium 25–75 percentile (67–74) | 95 | 4.16 (0.25) | 3.49 (0.39) | 0.092 (0.056) |
High > 75 percentile (> 74) | 41 | 4.25 (0.13) | 3.72 (0.22) | 0.064 (0.041) |
Part-time workers (according to the median)b | ||||
< 56% | 90 | 4.18 (0.24) | 3.57 (0.35) | 0.087 (0.056) |
≥ 56% | 92 | 4.19 (0.22) | 3.56 (0.35) | 0.085 (0.061) |
Sickness absence 1 yr. prior (according to the median)b | ||||
< 5% | 89 | 4.23 (0.21) | 3.63 (0.33) | 0.080 (0.066) |
≥ 5% | 93 | 4.15 (0.24) | 3.50 (0.37) | 0.092 (0.050) |
Section size (according to tertiles)b | ||||
< 18 employees | 51 | 4.23 (0.18) | 3.72 (0.29) | 0.060 (0.042) |
18–34 employees | 82 | 4.20 (0.24) | 3.56 (0.35) | 0.091 (0.064) |
> 34 employees | 49 | 4.12 (0.25) | 3.40 (0.36) | 0.11 (0.053) |
Section complexity (number of work-units) (according to tertiles)b | ||||
< 3 | 53 | 4.22 (0.21) | 3.67 (0.33) | 0.075 (0.051) |
3–4 | 63 | 4.22 (0.19) | 3.60 (0.32) | 0.081 (0.060) |
> 4 | 66 | 4.13 (0.26) | 3.44 (0.38) | 0.099 (0.061) |