Participants / data collection event | Observation of training session with the vendor of the system. All municipalities were present. | Individual interviews before pilot deployment of the system. | Observation of a training session with an external IT expert. All municipalities were present. | Individual interviews and observation of use of the system, after six months of system deployment. | Individual interviews after 12 months of system deployment. |
---|---|---|---|---|---|
Health care professionals | 2 (M1) | 1 (M1) | 2 (M1) | 1 (M1) | |
1 (M2) | 1 (M2) | 1 (M2) | |||
1 (M3) | 1 (M3) | 1 (M3) | |||
Municipality managers | 1 (M2) | 1 (M2) | 1 (M2) | ||
1 (M3) | |||||
Volunteer centre managers | 1 (M2) | 1 (M1) | 1 (M1) | 1 (M1) | 1 (M1) |
1 (M3) | 1 (M2) | 1 (M2) | 1 (M2) | 1 (M2) | |
1 (M3) | 1 (M3) | 1 (M3) | |||
Volunteer centre employees | 1 (M2) | 1 (M1) | 2 (M2) | ||
2 (M2) | |||||
Number of participants | 6 | 8 | 11 | 4 | 6 |