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Table 2 Examples of data analysis in the study

From: Patient involvement in quality improvement – a ‘tug of war’ or a dialogue in a learning process to improve healthcare?

Data

Initial coding

Focused coding

Theoretical coding

Category

Concept

“If it’s considered to be so important, perhaps they should create the conditions that it takes, it actually takes a great deal of time... a great deal of time… if they think it is that important, yes.”

(Healthcare professional 1).

The management demands, but provides no support

A request for organisational support

Organisational support

Organisational support

Organisational structure

– complexity

“...it’s clear that... doctors and all those, they perhaps think in one way and patients think in another, and it is clear that it… it… they get my perspective on the whole thing, if you know what I mean…”

(Patient 4).

Healthcare professionals think in one way and patients think in another way

Patients and healthcare professionals think in different ways

Patients observe things that healthcare professionals don’t

Patients observing things that healthcare professionals don’t

Organisational culture – learning capability

“But that, that implies that one can have... a dialogue with, with the staff, and that they are accepting of that. But ultimately, it’s up to them to decide, you know. But that one can… inject that which one has experienced personally… both experienced and learnt, and… well.”

(Patient 13).

The dialogue is important for patient involvement

Patient involvement presupposes a dialogue

Interaction between patients and healthcare professionals

Interaction between patients and healthcare professionals

Interaction

– dialogue