Item | Acceptance (% missing) | Mean | SD | Corrected item-total correlations | Skewness | Ceiling effect (%) |
---|---|---|---|---|---|---|
1. I felt that my health concerns were understood | 0.8 | 4.30 | 0.81 | .68 | −1.24 | 46.9 |
2. I felt that I was treated with courtesy and respect | 0.0 | 4.59 | 0.67 | .56 | −1.97 | 66.4 |
3. I felt included in decisions about my health | 1.5 | 4.12 | 0.99 | .62 | −1.15 | 42.6 |
4. I was told how to take care of myself | 1.8 | 3.71 | 1.19 | .66 | −0.65 | 30.6 |
5. I felt encouraged to talk about my personal health concerns | 1.8 | 3.85 | 1.14 | .66 | −0.86 | 34.3 |
6. I felt I had enough time with my doctor | 1.8 | 4.03 | 1.07 | .70 | −1.18 | 39.1 |
7. My questions were answered to my satisfaction | 0.8 | 4.17 | 0.96 | .77 | −1.26 | 44.1 |
8. Making an appointment was easy | 1.0 | 4.16 | 0.96 | .45 | −1.13 | 45.1 |
9. I knew what the next step in my care would be | 2.3 | 4.24 | 0.92 | .60 | −1.29 | 47.9 |
10. I feel confident in how I deal with the health care system | 1.5 | 3.85 | 1.01 | .58 | −0.80 | 27.8 |
11. I was able to get the advice I needed about my health issue | 1.5 | 4.09 | 0.87 | .77 | −0.93 | 35.6 |
12. I knew who to contact when I had a question | 1.3 | 4.14 | 0.98 | .65 | −1.17 | 43.6 |
13. I received all service I needed | 4.2 | 4.36 | 0.82 | .61 | −1.59 | 49.9 |
14. I am satisfied with the care I received | 2.0 | 4.34 | 0.80 | .71 | −1.34 | 48.9 |
15. The doctors seemed to communicate well about my care | 1.5 | 4.17 | 1.01 | .74 | −1.19 | 47.8 |
16. I received high quality care from my regular doctor | 8.7 | 3.50 | 1.42 | .36 | −0.57 | 29.8 |
17. I received high quality care from my specialist | 4.5 | 4.31 | 0.94 | .62 | −1.65 | 50.6 |
18. My regular doctor was informed about the results of the test I got | 5.0 | 4.06 | 1.20 | .36 | −1.31 | 45.9 |