Model construction of medical endoscope service evaluation system-based on the analysis of Delphi method

Zheng, Jun; Lou, Ligang; Xie, Ying; Chen, Siyao; Li, Jun; Wei, Jingming; Feng, Jingyi

doi:10.1186/s12913-020-05486-x

BMC Health Services Research

Table 8 Statistical results of third-level indicators identified under Delphi method

From: Model construction of medical endoscope service evaluation system-based on the analysis of Delphi method

Third-level indicators	M	Standard deviation	Coefficient of variation	K	Q₊-Q-
1.1.1 In-hospital training demonstration	3.952	0.805	0.204	0.238	3
1.1.2 Out-of-hospital training demonstration	3.476	1.078	0.310	0.143	4
1.2.1 Technical information	4.524	0.602	0.133	0.571	2
1.3.1 Providing technical solutions	4.619	0.740	0.160	0.714	3
1.3.2 Program completeness	4.381	0.865	0.197	0.571	3
1.4.1 Requirement Demonstration	3.952	1.161	0.294	0.429	4
1.5.1 Product category	3.333	0.730	0.219	0.095	3
1.6.1 Popularization and trial	3.714	0.902	0.243	0.190	3
2.1.1 Programme effectiveness	4.619	0.740	0.160	0.714	3
2.2.1 Contract arrival	4.571	0.598	0.131	0.619	2
2.2.2 Logistics services	4.000	0.949	0.237	0.381	3
2.3.1 Accompanying documentation	4.571	0.598	0.131	0.619	2
2.4.1 Device installation	4.857	0.359	0.074	0.857	1
2.4.2 Installation efficiency	4.190	0.814	0.194	0.381	3
2.4.3 Installation report	4.190	0.873	0.208	0.476	2
2.4.4 Installation service	4.286	0.717	0.167	0.429	2
2.5.1 Installation and commissioning	4.714	0.561	0.119	0.762	2
2.5.2 Quality inspection	4.333	0.966	0.223	0.619	3
2.5.3 Quality control record	4.571	0.870	0.190	0.762	3
2.5.4 Quality control service satisfaction	4.381	0.740	0.169	0.524	2
2.6.1 Acceptance process	4.714	0.561	0.119	0.762	2
2.6.2 Acceptance Time	4.238	0.944	0.223	0.476	3
2.6.3 Unacceptable processing	4.429	0.676	0.153	0.524	2
2.6.4 Acceptance service	4.429	0.676	0.153	0.524	2
2.7.1 Data opening	3.952	0.921	0.233	0.381	2
2.8.1 Normative training	4.381	0.740	0.169	0.524	2
2.8.2 Clinical training	4.524	0.512	0.113	0.524	1
2.8.3 Medical training	4.429	0.676	0.153	0.524	2
3.1.1 Engineer qualification	4.429	0.746	0.169	0.571	2
3.1.2 Maintenance scale	4.000	0.775	0.194	0.286	2
3.1.3 Maintenance and certification	4.095	0.768	0.188	0.333	2
3.1.4 Maintenance system	4.095	0.768	0.188	0.333	2
3.1.5 Maintenance implementation normative	4.476	0.750	0.167	0.619	2
3.1.6 Maintenance response time	4.905	0.301	0.061	0.905	1
3.1.7 Troubleshooting time	4.714	0.561	0.119	0.762	2
3.2.1 Post-sales team	3.905	0.700	0.179	0.190	2
3.2.2 Team training	4.429	0.746	0.169	0.571	2
3.2.3 Satisfaction with team service	4.524	0.602	0.133	0.571	2
3.2.4 Satisfaction with maintenance service	4.619	0.498	0.108	0.619	1
3.3.1 Complaint procedure	3.952	0.865	0.219	0.190	4
3.3.2 Complaint record	3.714	0.902	0.243	0.143	4
3.3.3 Complaint handling	4.095	0.995	0.243	0.381	4
3.3.4 Convenience of complaints	4.238	0.889	0.210	0.476	3
3.3.5 Complaint feedback	4.238	0.831	0.196	0.429	3
3.4.1 Adverse event monitoring	4.190	0.928	0.222	0.476	3
3.4.2 Report of adverse events	4.048	0.865	0.214	0.333	3
3.4.3 Adverse event handling	4.095	0.768	0.188	0.333	2
3.4.4 Adverse event record	4.429	0.676	0.153	0.524	2
3.5.1 Product recall	3.619	0.740	0.204	0.048	3
3.6.1 Operation manual	4.667	0.730	0.156	0.810	2
3.6.2 Service manual	4.524	0.814	0.180	0.667	3
3.6.3 Openness of technical data	4.429	0.746	0.169	0.571	2
3.7.1 PM program	4.571	0.598	0.131	0.619	2
3.7.2 Satisfaction with PM service	4.476	0.602	0.134	0.524	2
3.7.3 Satisfaction with maintenance hotline	4.143	0.727	0.175	0.333	2
3.7.4 Satisfaction of Maintenance Response	4.476	0.680	0.152	0.571	2
3.7.5 Satisfaction with troubleshooting	4.667	0.577	0.124	0.714	2
3.8.1 Quality of maintenance accessories	4.619	0.498	0.108	0.619	1
3.8.2 Speed of arrival of repair accessories	4.524	0.512	0.113	0.524	1
3.8.3 Satisfaction with maintenance price	4.571	0.598	0.131	0.619	2
3.8.4 Satisfaction with payment method	4.143	0.854	0.206	0.429	2
3.9.1 Whether to provide a standby machine	4.524	0.750	0.166	0.667	2
3.9.2 Satisfaction with standby service	4.333	0.730	0.169	0.476	2
3.10.1 Contract Integrity	4.524	0.602	0.133	0.571	2
3.10.2 Satisfaction with contract economy	4.476	0.512	0.114	0.476	1
3.10.3 PM Satisfaction in Contract	4.333	0.658	0.152	0.429	2
3.10.4 Satisfaction with contract indicators	4.429	0.676	0.153	0.524	2
3.10.5 Satisfaction with Contract evaluation	4.286	0.717	0.167	0.429	2
3.11.1 Satisfaction with reporting quality	4.524	0.512	0.113	0.524	1
3.11.2 Satisfaction with report completion rate	4.333	0.577	0.133	0.381	2
3.12.1 Satisfaction with operational retraining	4.190	0.814	0.194	0.429	2
3.13.1 Satisfaction with application retraining	4.286	0.717	0.167	0.429	2
3.14.1 Technical support	4.143	0.573	0.138	0.238	2
3.15.1 Scientific research cooperation	3.714	1.056	0.284	0.238	4
3.16.1 Probability of the same fault occurrence	4.524	0.602	0.133	0.571	2
3.16.2 Satisfaction with equipment Performance	4.476	0.512	0.114	0.476	1

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