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Table 4 Implementation of core-peripheral components in UK organisations

From: The origins and implementation of an intervention to support healthcare staff to deliver compassionate care: exploring fidelity and adaptation in the transfer of Schwartz Center Rounds® from the United States to the United Kingdom

Core components

Component

As implemented in practice in UK

Fidelity/adaptation

1: Focus and purpose

Focus on social and emotional issues for staff maintained by skilled facilitation

Implementers conceptualise Rounds primarily as a staff wellbeing intervention, which then links to improved patient experiences of care [2]

High fidelity to focus

Some adaptation to purpose

2: Generalised Rounds format

Formally structured, tight control over format

Clear distinction between panellists and audience

High fidelity

 2a: Co-facilitation

Facilitators come from a range of backgrounds. Minority of organisations only have one facilitator

Usually high fidelity, some adaptation

 2b. Pre-prepared staff stories

The extent and nature of preparation varied between Rounds sites and facilitators-some phone only others face to face. Occasionally panellists given virtually no preparation.

Usually high fidelity

 2c. Audience discussion

Audience discussion time varied, but usually between 30 and 40 min

High fidelity

 2d. Participants

Rounds open to all staff; Medical professions attendance is encouraged, but not crucial. Majority of Rounds have at least one doctor present, others many doctors present. Clear distinction between panellists and audience.

High fidelity

 2e: Safe environment

Pre-Round emotional and psychological ‘safety checks’ during panel preparation; Confidentiality sign-in form and ground rules and facilitators support contributors to feel safe.

High fidelity

 2f: Rounds Leadership/organisational support

Rounds sites often have ‘Medical’ leads, though some sites are led by other disciplines, i.e. ‘Clinical’ leads

Board/ senior managers presenting and/or attending Rounds

All sites have multi-disciplinary planning groups, though participation and attendance vary

Usually high fidelity, some adaptation

 2g: Food

All Rounds have food provided. Some sites provide cold buffet, others provide hot dishes.

High fidelity

3. Integrity

Educational aspects present but not explicitly emphasised (e.g. Role modelling/ discussions of excellent practice). Rounds not combined with other interventions.

High fidelity

4: Regularity

All organisations run Rounds as ongoing events, rather than one off. Some sites have runone-off ‘demonstration Rounds’ to publicise them.

High fidelity

Peripheral components

Component

As implemented in practice in UK

1. Diversity

Rounds targeting single professions, specific wards or specialty based and only ran in part of an organisation. Usually adapted Rounds for specific staff groups are held in addition to Rounds which are organisation-wide.

2: Number of panellists

Usually Rounds have three or four panellists. One site always ran Rounds with a single ‘presenter’, but found they were unable to sustain Rounds within the organisation because of lack of willing ‘presenters’.

3: Type of Rounds

UK sites only have ‘theme’ or ‘case’ based Rounds. Not running Patient-presenter Rounds as mentors and trainers believe that having a patient present at Rounds alters the group dynamics and purpose.

4. Duration

‘Pop up’ Rounds are small scale Rounds. They only last half an hour and are offered in addition to organisation-wide Rounds. They are designed to reach staff who cannot usually attend Rounds (e.g. ward-based staff).

5: Scale

Scaled down (e.g ‘Pop up’ Rounds). Scaled up (e.g. participants from other healthcare organisations).

6: Generalised Rounds format

Some experimenting with format to hold Rounds which use pre-recorded films to stimulate discussion, or invite panellists/ audience to attend via teleconferencing/ videoconferencing.

7. Frequency

Rounds are usually monthly, except for peak holiday periods (e.g. December and August). Some cancellations due to last minute panellist drop out, low audience numbers. A couple of examples of large healthcare organisations holding two or more Rounds a month, at different hospital sites, or rotating each month between sites.