Table 5 Patient experience changes and diabetes outcome changes over time for survey respondents, community health worker vs. medical assistant vs. control group
Community Health Worker (CHW) Arm (n = 166) | Medical Assistant Arm (n = 171) | Control Arm (n = 361) | |||||||
|---|---|---|---|---|---|---|---|---|---|
Pre | Post | ∆ Over Time | Pre | Post | ∆ Over Time | Pre | Post | ∆ Over Time | |
Patients’ Experiences of Care (Mean, 95% Confidence Interval) | |||||||||
Communication (CG-CAHPS) | 68.6 (60.2, 77.1) | 69.1 (60.5, 77.6) | 0.5 (− 3.9, 4.9) | 74.2 (64.5, 83.9) | 76.1 (66.3, 85.9) | 1.9 (− 2.4, 6.1) | 71.1 (66.2, 75.9) | 70.1 (65.2, 74.9) | −1.0 (− 4.0, 2.0) |
Access to Care (CG-CAHPS) | 40.5 (30.0, 51.0) | 41.2 (30.7, 51.8) | 0.7 (− 4.6, 6.0) | 62.2 (50.1, 74.4) | 60.0 (47.7, 72.2) | − 2.2 (− 7.4, 2.9) | 55.7 (49.8, 61.6) | 55.2 (49.2, 61.2) | 0.5 (− 4.0, 3.1) |
Patient Assessment of Chronic Illness Care (PACIC-11) | 51.7 (46.0, 57.4) | 53.8 (48.1, 59.5) | 2.1 (− 2.0, 6.2) | 47.5 (41.4, 53.6) | 55.0 (48.9, 61.2) | 7.5 (3.6, 11.5) *** | 48.2 (44.8, 51.5) | 51.8 (44.8, 51.5) | 3.6 (0.7, 6.5)* |
Patient Symptoms | |||||||||
Problem Areas In Diabetes (PAID-5) (higher is better) | 50.0 (44.6, 55.4) | 51.9 (46.4, 57.3) | 1.9 (− 2.7, 6.4) | 61.4 (56.0, 66.9) | 59.0 (53.4, 64.5) | −2.4 (− 6.8, 2.0) | 54.4 (51.1, 57.7) | 57.8 (54.5, 61.1) | 3.4 (0.2, 6.6)* |
Hypoglycemic Events (% reporting an event in past 4 weeks) | 51.9 (39.1, 64.7) | 51.4 (38.7, 64.2) | −0.5 (− 13.7, 12.9) | 46.2 (34.3, 58.2) | 52.7 (40.7, 64.8) | 6.5 (− 6.3, 19.2) | 49.6 (41.5, 57.7) | 53.5 (45.4, 61.6) | 3.9 (− 5.4, 13.2) |