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Table 2 Mean and SD of the items, components, and overall scores of the MRPS among respondents (N = 358)

From: Patient satisfaction with outpatient physical therapy in Saudi Arabia

  Number Mean SD
Component-1 Communication and respect 358 3.80 0.77
 Item 1 The office receptionist was courteous 351 3.66 0.98
 Item 9 My therapist thoroughly explained the treatment(s) I received 358 3.40 1.19
 Item 10 My therapist treated me respectfully 358 4.15 0.85
 Item 11 The office staff was respectful 352 4.05 0.89
 Item 12 The therapist’s assistant/aide was respectful 328 3.95 0.88
 Item 14 My therapist answered all my questions 358 3.75 1.04
 Item 15 My therapist advised me how to avoid future problems 358 3.78 1.07
 Item 18 My therapist gave me detailed home program instructions 358 3.75 1.10
Component-2 Convenience 358 3.26 0.64
 Item 2 The registration process was appropriate 358 3.64 0.98
 Item 3 The waiting area was comfortable 347 3.21 1.18
 Item 4 The office location was convenient 358 2.95 1.22
 Item 5 This office provided convenient parking 341 2.94 1.30
 Item 6 I did not wait too long to see my therapist 358 3.27 1.16
 Item 7 The office hours were convenient for me 358 3.56 1.06
Component-3 Quality time 358 3.33 0.91
 Item 6 I did not wait too long to see my therapist 358 3.27 1.16
 Item 8 My therapist spent enough time with me 358 3.21 1.25
 Item 13 My therapist listened to my concerns 358 3.52 1.20
Component-4 Person-focused care 358 3.44 0.95
 Item 3 The waiting area was comfortable 347 3.21 1.18
 Item 16 The office and its facilities were clean 358 3.75 1.06
 Item 17 The office used up-to-date equipment 358 3.35 1.19
Global items
 Item 19 Overall, I am completely satisfied with the services I receive from my therapist 358 3.56 1.21
 Item 20 I would return to this office for future care 358 3.49 1.25
Overall MRPS score (20-item) 358 3.54 0.67