Table 2 Mean and SD of the items, components, and overall scores of the MRPS among respondents (N = 358)
From: Patient satisfaction with outpatient physical therapy in Saudi Arabia
Number | Mean | SD | |
|---|---|---|---|
Component-1 Communication and respect | 358 | 3.80 | 0.77 |
Item 1 The office receptionist was courteous | 351 | 3.66 | 0.98 |
Item 9 My therapist thoroughly explained the treatment(s) I received | 358 | 3.40 | 1.19 |
Item 10 My therapist treated me respectfully | 358 | 4.15 | 0.85 |
Item 11 The office staff was respectful | 352 | 4.05 | 0.89 |
Item 12 The therapist’s assistant/aide was respectful | 328 | 3.95 | 0.88 |
Item 14 My therapist answered all my questions | 358 | 3.75 | 1.04 |
Item 15 My therapist advised me how to avoid future problems | 358 | 3.78 | 1.07 |
Item 18 My therapist gave me detailed home program instructions | 358 | 3.75 | 1.10 |
Component-2 Convenience | 358 | 3.26 | 0.64 |
Item 2 The registration process was appropriate | 358 | 3.64 | 0.98 |
Item 3 The waiting area was comfortable | 347 | 3.21 | 1.18 |
Item 4 The office location was convenient | 358 | 2.95 | 1.22 |
Item 5 This office provided convenient parking | 341 | 2.94 | 1.30 |
Item 6 I did not wait too long to see my therapist | 358 | 3.27 | 1.16 |
Item 7 The office hours were convenient for me | 358 | 3.56 | 1.06 |
Component-3 Quality time | 358 | 3.33 | 0.91 |
Item 6 I did not wait too long to see my therapist | 358 | 3.27 | 1.16 |
Item 8 My therapist spent enough time with me | 358 | 3.21 | 1.25 |
Item 13 My therapist listened to my concerns | 358 | 3.52 | 1.20 |
Component-4 Person-focused care | 358 | 3.44 | 0.95 |
Item 3 The waiting area was comfortable | 347 | 3.21 | 1.18 |
Item 16 The office and its facilities were clean | 358 | 3.75 | 1.06 |
Item 17 The office used up-to-date equipment | 358 | 3.35 | 1.19 |
Global items | |||
Item 19 Overall, I am completely satisfied with the services I receive from my therapist | 358 | 3.56 | 1.21 |
Item 20 I would return to this office for future care | 358 | 3.49 | 1.25 |
Overall MRPS score (20-item) | 358 | 3.54 | 0.67 |