Table 2 Descriptive statistics of PCC items and components
From: Palestinian doctors’ views on patient-centered care in hospitals
Constructs and survey items (Cronbach’s α = 0.911) | N | M | SD |
|---|---|---|---|
Exchange of information (Cronbach’s α = 0.789) | 365 | 4.00 | 0.76 |
Provide clear information to the patient. | 369 | 3.95 | 1.01 |
Turn to the patient in a calm and quiet tone | 369 | 3.86 | 0.95 |
Show respect to the patient as a person rather than a case. | 368 | 4.15 | 0.98 |
Pay attention to what the patient says. | 366 | 4.04 | 0.94 |
Individualization (Cronbach’s α = 0.816) | 357 | 3.60 | 0.78 |
Show interest in what the patient feels about his status. | 366 | 3.81 | 0.92 |
Show interest in what the patient knows about his disease/prognosis. | 365 | 3.62 | 1.02 |
Show interest in what the patient wants from care. | 366 | 3.58 | 0.98 |
Show interest in what the patient expects from care in this hospital. | 365 | 3.42 | 0.97 |
Empathy (Cronbach’s α = 0.747) | 360 | 3.59 | 0.77 |
Understand the emotions that the patient may have. | 366 | 3.68 | 0.94 |
Check how illness affects the patient’s daily life activities. | 368 | 3.70 | 0.97 |
The doctor acts as putting himself in the “patient’s place”. | 366 | 3.24 | 1.12 |
Inspire confidence and security when touching the patient or being nearby. | 365 | 3.75 | 1.04 |
Patient involvement (Cronbach’s α = 0.796) | 364 | 3.61 | 0.78 |
Give the patient enough time to ask and talk about his disease. | 368 | 3.67 | 0.96 |
Ask the patient questions that allow him to express his point of view. | 367 | 3.53 | 0.98 |
Give him encouragement and transmit optimism. | 368 | 3.85 | 0.96 |
Offer the patient an opportunity to discuss and share decision making. | 368 | 3.40 | 1.05 |