Table 1 Incentive for rating physicians
Type of Factor | Code | Example Quote |
|---|---|---|
User Specific | 1. Very positive or very negative experience | “So I think that would be the two extremes. If I was totally delighted, if I had been to a physician and thought, wow, I never experienced that. They were so friendly, great physician, then I could imagine [rating the physician], or if I experienced the exact opposite and thought that wasn’t appropriate at all.” I09 |
2. Confidence in anonymity of the evaluators | “Yes of course. Obviously, I would place a lot of value on any kind of anonymization.” I16 | |
3. Responsibility to provide feedback for the benefit of others | “Well, obviously, I contribute to this. Because I find it important that information is shared.” I02 | |
PRWs Specific | 4. Clearly defined criteria for evaluation | “Because you know, if I get scientifically prepared survey, I have the impression that they know what they want and then I can rate.” I12 |
5. Rating process simple and fast | “It has to work fast and easy. And there must not be too many questions.” I03 | |
6. Ability to provide rating via mobile apps | “As I said regarding the low threshold, just for an example, that it is included in another app. Yes, it would be the best, if I had it on my mobile phone, but most websites are still fixed so that you can only see it on a huge computer screen, but my generation are rather mobile-app-users.” I10 | |
Physician Specific | 7. Pro-active request to provide feedback | “If the physician said, there is a physician rating website and I would like to ask you leave your opinion there. Then I would probably do that if I had time.” I11 |