Table 3 Correlation between overall satisfaction and the satisfaction at each node
Referral service node | Correlation | Significance (two-tailed) | df |
|---|---|---|---|
Evaluation of transferring service at the primary-level hospital | 0.449 | 0.000 | 94 |
Referral appointment registration | 0.208 | 0.042 | 94 |
Claim of appointment number in the outpatient department | 0.276 | 0.006 | 94 |
Medical examination | 0.314 | 0.015 | 94 |
Admission at the higher-level hospital | 0.597 | 0.000 | 94 |