Table 3 Results from the sentiment analysis and the distribution among the five quantitative rating categories
Nr | Category | N | Sentiment analysis of comments | Quantitative RateMDs Overall Ratings | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
Positive | Neutral | Negative | One star | Two stars | Three stars | Four stars | Five stars | |||
1 | General Impression of the care received | 583 | 41.0% | 4.5% | 54.5% | 21.3% | 19.2% | 16.0% | 19.4% | 24.2% |
2 | Demeanor Staff/Overall | 248 | 46.8% | 2.0% | 51.2% | 20.6% | 17.7% | 16.1% | 18.5% | 27.0% |
3 | Demeanor Nursing | 168 | 36.9% | 3.6% | 59.5% | 21.4% | 21.4% | 19.6% | 19.6% | 17.9% |
4 | Recommendation | 152 | 21.7% | 0.7% | 77.6% | 36.2% | 23.7% | 17.8% | 5.9% | 16.4% |
5 | Cleanliness of the facility | 143 | 37.8% | 2.8% | 59.4% | 32.2% | 16.1% | 14.0% | 16.8% | 21.0% |
6 | Demeanor Physicians | 130 | 33.8% | 1.5% | 64.6% | 21.5% | 20.8% | 22.3% | 19.2% | 16.2% |
7 | Wait time within hospital | 127 | 7.1% | 0.8% | 92.1% | 16.5% | 33.9% | 26.0% | 16.5% | 7.1% |
8 | Effectiveness of the hospital care | 124 | 27.4% | 3.2% | 69.4% | 22.6% | 20.2% | 21.0% | 17.7% | 18.5% |
9 | General Physicians | 122 | 63.9% | 7.4% | 28.7% | 19.7% | 9.8% | 17.2% | 24.6% | 28.7% |
10 | General Nursing | 105 | 65.7% | 12.4% | 21.9% | 7.6% | 12.4% | 20.0% | 38.1% | 21.9% |
11 | General Staff/Overall | 102 | 67.6% | 3.9% | 28.4% | 7.8% | 8.8% | 10.8% | 28.4% | 44.1% |
12 | Effectiveness of the staff care | 95 | 15.8% | 0.0% | 84.2% | 25.3% | 31.6% | 18.9% | 12.6% | 11.6% |
13 | Staff prompt Staff/Overall | 89 | 40.4% | 1.1% | 58.4% | 10.1% | 25.8% | 20.2% | 19.1% | 24.7% |
14 | Service | 85 | 43.5% | 2.4% | 54.1% | 10.6% | 23.5% | 18.8% | 20.0% | 27.1% |
15 | Unintended consequences | 83 | 0.0% | 0.0% | 100.0% | 33.7% | 30.1% | 26.5% | 9.6% | 0.0% |
16 | Facility Building | 76 | 46.1% | 7.9% | 46.1% | 14.5% | 11.8% | 23.7% | 28.9% | 21.1% |
17 | Care Effectiveness Physicians | 73 | 12.3% | 1.4% | 86.3% | 30.1% | 26.0% | 24.7% | 13.7% | 5.5% |
18 | Amount of Costs | 57 | 1.8% | 3.5% | 94.7% | 17.5% | 26.3% | 36.8% | 17.5% | 1.8% |
19 | Coordination of Care | 54 | 16.7% | 1.9% | 81.5% | 16.7% | 38.9% | 18.5% | 11.1% | 14.8% |
20 | Food | 53 | 45.3% | 3.8% | 50.9% | 13.2% | 9.4% | 15.1% | 32.1% | 30.2% |