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Table 2 Overview of main perceptions per group of respondents on maternal health care quality

From: “Ways and channels for voice regarding perceptions of maternal health care services within the communities of the Makamba and Kayanza provinces in the Republic of Burundi: an exploratory study”

Group

Perceptions

Women

Nurses late or absent; delays in the facility; poor attitude towards patient, shouted at them or ignored them; payment required when seeking care for side-effects due to family planning method

Men

lack of medicines and the general high cost of medical services; parallel sales of drugs

CHW

Case of women who were not received at health facility

HCM

Privacy, rudeness, physical abuse, long waiting time before being seen

Community leaders

Poor staff attitude

Health providers

Long waiting time for patients

Authorities

Staff attitude towards women is bad.