Table 2 Call Characteristics and Outcomes of IS Call Patients and Age-Frequency Matched Non-IS Patients
From: Telephone triage utilization among patients with limited English proficiency
| Â | Non-IS (NÂ =Â 587) | IS (NÂ =Â 587) | P value |
|---|---|---|---|
Duration of call (minutes) | Â | Â | 0.00021 |
 Median (Q1,Q2) | 12.2 (7.9, 18.2) | 13.9 (9.2, 21.1) |  |
Person who placed call, n (%) | Â | Â | <0.00012 |
 Surrogate | 35 (6.0) | 203 (34.6) |  |
 Self | 552 (94.0) | 384 (65.4) |  |
Number of calls, n (%) | Â | Â | 0.24262 |
 1 | 315 (53.7) | 331 (56.4) |  |
 2 | 144 (24.5) | 151 (25.7) |  |
 3+ | 128 (21.8) | 105 (17.9) |  |
Recommended action,3 n (%) | Â | Â | 0.00042 |
 Advice/Home Care/Treatment within 24 h | 234 (40.6) | 187 (33.5) |  |
 Ambulance/ED visit now | 56 (9.7) | 96 (17.2) |  |
 Routine visit within a week | 117 (20.3) | 95 (17.0) |  |
 Urgent visit/Acute appointment | 169 (29.3) | 180 (32.2) |  |
Caller agrees with recommendation,3 n (%) | Â | Â | 0.00042 |
 Yes | 457 (79.1) | 380 (69.9) |  |
 No | 121 (20.9) | 164 (30.1) |  |
Recommendation followed,3 n (%) | Â | Â | 0.00292 |
 Yes | 379 (69.4) | 339 (60.9) |  |
 No | 167 (30.6) | 218 (39.1) |  |