Evaluation domain | Time | Description of data collected during observations |
---|---|---|
Demographics and background | Â | Brief outline of the purpose of simulated call |
Technical domain | Â | How well did the system perform? Technical problems (e.g. the system was slow)? Were problems fixed? How? Areas for improvement? |
Clinical/professional domain | Â | Clinician/professional behaviours |
Organisational domain | Â | Real or potential negative effects of using the video service? (e.g. effect on ability to read and follow guidelines) |
Effectiveness domain | Â | Impact of the service on the healthcare system? Benefits the service makes to the work/performance? Benefits to consumer? |
Safety and quality domain | Â | How safe is this service? What risks did you pick up on? How can those risks be minimised or avoided? |