Table 3 Patients’ ratings of hospital performance by visit category
From: How patients think about social responsibility of public hospitals in China?
Dimension | Inpatient (n = 2509) | Outpatient (n = 2723) | ||
|---|---|---|---|---|
Items | Mean | S.D. | Mean | S.D. |
Quality | 4.45 | 0.65 | 4.30 | 0.62 |
Effective treatment | 4.37 | 0.85 | 4.49 | 0.66 |
Short waiting time | 4.36 | 0.86 | 4.19 | 0.83 |
Tidy environment | 4.61 | 0.63 | 4.26 | 0.82 |
Convenient procedure | 4.46 | 0.74 | 4.27 | 0.74 |
Appropriateness | 4.34 | 0.69 | 4.18 | 0.67 |
Reasonable treatment costs | 4.15 | 0.91 | 4.05 | 0.87 |
Appropriate examination | 4.42 | 0.77 | 4.24 | 0.77 |
Rational prescription | 4.45 | 0.74 | 4.25 | 0.79 |
Accessibility | 4.23 | 0.71 | 4.00 | 0.69 |
Treatments for free | 4.27 | 0.83 | 4.07 | 0.84 |
Equal treatment of patients | 4.46 | 0.77 | 4.34 | 0.77 |
Providing treatment regardless of ability to pay | 3.93 | 1.13 | 3.60 | 1.10 |
Professional ethics | 4.65 | 0.51 | 4.51 | 0.57 |
Refusal to take bribes | 4.52 | 0.68 | 4.67 | 0.64 |
Protection of patient privacy | 4.78 | 0.55 | 4.35 | 0.74 |