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Table 5 Mean Scores for Integrated Care Scales, According to Insurance Type (Public vs. Private)

From: Development of a survey instrument to measure patient experience of integrated care

Scalea

Mean (SD)

P-value

 

Public

Private

 

Number of respondents

175

142

 

Coordination within and between care teams

1.84 (0.83)

2.04 (0.92)

0.10

Navigation: arranged appointments and visits

2.04 (1.31)

2.26 (1.39)

0.30

Communication between specialist and primary care doctor

2.75 (1.72)

2.98 (1.76)

0.40

Coordination with community resources

2.57 (1.45)

3.04 (1.72)

0.04

Communication between primary care doctor and specialist

1.93 (1.31)

2.19 (1.36)

0.20

  1. SD standard deviation
  2. aAll scales are scored so that a higher score is more integrated care, with a possible range of 1–6 (never to always)