From: Intellectual capital in the healthcare sector: a systematic review and critique of the literature
Type of IC | Dimension | Survey Item | Source |
---|---|---|---|
Human | Employee competence | My hospital is excellent in terms of medical & administrative personnel’s know-how | Wu & Hu, 2012 [26] |
Employee development | The centre devotes resources & effort to update & develop employee knowledge & skills | Lin et al., 2013 [54] | |
Structural | Culture | My hospital has a supportive culture that allows medical & administrative personnel to try things | Wu & Hu, 2012 [26] |
Access to information | Our hospital has a full range of handbooks & a complete knowledge management system for employees’ easy reference | Yang & Lin, 2009 [23] | |
Information technology (IT) | My hospital has superior IT infrastructure to support hospital strategies | Wu & Hu, 2012 [26] | |
External environment | My hospital possesses precise knowledge of competitor orientation | Wu & Hu, 2012 [26] | |
Internal processes | Our hospital has an effective management process | Yang & Lin, 2009 [23] | |
Relational | Patient-centered | The centre prides itself on being patient-oriented | Lin et al., 2013 [54] |
Patient loyalty | Patients are highly loyal to the centre | Lin et al., 2013 [54] | |
Partnerships | Employees have close interactions with partners | Lin et al., 2013 [54] | |
Internal relations | Employees trust each other with open communication | Yang & Lin, 2009 [23] |