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Table 1 Study participant inclusion criteria

From: A multi-level qualitative analysis of Telehomecare in Ontario: challenges and opportunities

Stakeholder group

Inclusion criteria

Patients

• Consented to: a) participate in the program; and b) be contacted by the study team for evaluation purposes

Telehomecare program patient eligibility criteria:

• Diagnosed with HF or COPD (with or without co-morbid conditions)

• A ‘heavy user’ of the health care system, characterized by any of the following:

  ○ A minimum of one hospitalization for a respiratory or cardiac complaint in the past six months

  ○ A minimum of two emergency department/urgent care center visits for a respiratory or cardiac complaint in the past six months

  ○ Receiving nursing services via CCAC

  ○ Frequent visits to primary care provider in the past year

• Lives in a residential (private home or retirement home) setting with an active landline

• Fluent in English (or their informal caregiver)

• Able and willing to operate the Telehomecare equipment (or their informal caregiver)

• Over 18 yrs of age (or their informal caregiver), and willing to provide informed consent.

Health Care Providers

• Referred a patient to the Telehomecare program (any health care provider)

• Primary care provider of patient(s) enrolled in the study

• Telehomecare nurses/physicians involved in the provision of care to patients enrolled in the Telehomecare program (must have 3 months experience with Telehomecare for interviews)

• Over 18 yrs of age and able and willing to provide informed consent.

Technicians

• Involved in the set-up of Telehomecare equipment at patients’ homes

• Over 18 yrs of age and able and willing to provide informed consent.

Administrators

• Administrators of the Telehomecare program as a larger network of care such as clinical service managers, program coordinators, etc.

• Over 18 yrs of age and able and willing to provide informed consent.

Decision Makers

• Decision Makers involved in the Telehomecare program as a larger network of care such as regional program managers, key members of the LHIN, OTN etc.

• Over 18 yrs of age and able and willing to provide informed consent.