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Table 3 Convergent Validity of Constructs (Confirmatory Factor Analysis)

From: An assessment of technology-based service encounters & network security on the e-health care systems of medical centers in Taiwan

Constructs

Question Items

Standardized Factor Loading

Measurement Error

Composite Reliability

Technology – based Service Encounters

The hospital provides the online appointment system service.

0.756*

0.428

0.82

 

The online appointment system service is very useful to me.

0.856*

0.267

 
 

The online appointment system service is easy for me to use.

0.769*

0.409

 
 

I can easily make an appointment through the online appointment system service.

0.831*

0.309

 
 

The hospital provides the electronic medical record system.

0.842*

0.291

 
 

I think we should use the electronic medical record system.

0.762*

0.419

 
 

Using the electronic medical record system is beneficial to me/patient.

0.773*

0.402

 
 

Overall, I think the electronic medical record system has a practical value to patients.

0.715*

0.489

 

Service Quality

Information technology service (the online appointment system/electronic medical record system) can precisely record patients' medical care history.

0.853*

0.272

0.83

 

The chance of information technology service (the online appointment system/electronic medical record system) making mistakes is slim.

0.841*

0.293

 
 

Information technology service (the online appointment system/electronic medical record system) can let patients finish the process of medical care.

0.786*

0.382

 
 

Information technology service (the online appointment system/electronic medical record system) can carry out the promise to patients.

0.850*

0.278

 
 

Information technology service (the online appointment system/electronic medical record system) has a good privacy protection system.

0.632*

0.601

 
 

Information technology service (the online appointment system/electronic medical record system) is trustworthy.

0.747*

0.442

 
 

I have confidence in information technology service (the online appointment system/electronic medical record system).

0.882*

0.222

 
 

Information technology service (the online appointment system/electronic medical record system) can satisfy my individual needs.

0.815*

0.336

 
 

Information technology service (the online appointment system/electronic medical record system) provides an extensive explanation about the use of the system.

0.822*

0.324

 
 

Information technology service (the online appointment system/electronic medical record system) can reduce the treatment time.

0.759*

0.424

 
 

Information technology service (the online appointment system/electronic medical record system) provides a rapid medication treatment result.

0.712*

0.493

 
 

Information technology service (the online appointment system/electronic medical record system) is very convenient.

0.837*

0.299

 

Patient Satisfaction

Information technology service (the online appointment system/electronic medical record system) meets my expectations.

0.825*

0.319

0.86

 

I am satisfied with information technology service (the online appointment system/electronic medical record system).

0.836*

0.301

 
 

I am a loyal customer of this hospital.

0.829*

0.313

 
 

I received very satisfactory service from the information technology service (the online appointment system/electronic medical record system).

0.811*

0.342

 

Network Security

Information technology service (the online appointment system/electronic medical record system) protects personal privacy and prevents unauthorized use.

0.702*

0.507

0.79

 

It is safe to provide personal information in information technology service (the online appointment system/electronic medical record system).

0.722*

0.479

 
 

I think information technology service (the online appointment system/electronic medical record system) is dependable.

0.863*

0.255

 
 

Information technology service (the online appointment system/electronic medical record system) protects information from being modified and distorted.

0.746*

0.443

 
 

I believe information technology service (the online appointment system/electronic medical record system) authenticates user's identity.

0.723*

0.477

 
 

I can trust the records provided in information technology service (the online appointment system/electronic medical record system).

0.798*

0.363

 
 

I feel comfortable leaving personal information in information technology service (the online appointment system/electronic medical record system).

0.733*

0.463

 
 

I think information technology service (the online appointment system/electronic medical record system) is honest.

0.785*

0.384

 
 

I think information technology service (the online appointment system/electronic medical record system) avoids patient denial of records.

0.796*

0.366

 
 

I believe information technology service (the online appointment system/electronic medical record system) is reliable.

0.865*

0.252

 
  1. Note. * t-value > 2.
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BMC Health Services Research

ISSN: 1472-6963

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