Exploring the effect of changes to service provision on the use of unscheduled care in England: population surveys

Table 5 Commonest pathways for service use for unscheduled care in previous four weeks (N = 5723 respondents in 2002)*

Contact 1	Contact 2	Contact 3	Number on pathway	% of N = 5723 respondents
GP			225	3.9
GP	Pharmacy		85	1.5
Pharmacy			65	1.1
GP	Other		39	0.7
A&E/999/ambulance			33	0.6
Other			29	0.5
Pharmacy	GP		22	0.4
Practice staff			20	0.3
Dentist			18	0.3
Other	GP		13	0.2
Helpline			10	0.2
Pharmacy	GP	Pharmacy	10	0.2
GP	Other	Other	9	0.2
Practice staff	Pharmacy		9	0.2
GP	GP		8	0.1
GP	Practice staff		8	0.1
Helpline	A&E/999/ambulance		7	0.1
Helpline	GP		6	0.1
GP	A&E/999/ambulance		6	0.1
Helpline	GP	Pharmacy	6	0.1
A&E/999/ambulance	Other		5	0.1
Other	Other		5	0.1

* 5723 of 5815 respondents in 2002 gave details about the number and type of contacts made with services

ISSN: 1472-6963