| Visual environment | Voice environment | Body contact environment | Cleanliness (overall and restrooms) | Analytical techniques |
---|---|---|---|---|---|
Gender | t = 0.689 | t = 0.004 | t = -1.357 | t = 4.349 | t-test |
 | sig = 0.491 | sig = 0.997 | sig = 0.175 | sig = 0.000*** |  |
 |  |  |  | Male patients > Female patients |  |
Age | β = 0.009 | β = 0.008 | β = 0.009 | β = 0.002 | Simple regression |
 | sig0.003** | sig = 0.011* | sig = 0.003** | sig = 0.611 |  |
Education | F = 1.520 | F = 1.400 | F = 3.432 | F = 0.306 | ANOVA |
 | sig = 0.208 | sig = 0.242 | sig = 0.017* | sig = 0.821 |  |
 |  |  | Patients with undergraduate and above < Patients with elementary and below |  |  |
Visiting frequency | t = 1.175 | t = -0.672 | t = -2.827 | t = -0.499 | t-test |
 | sig = 0.240 | sig = 0.502 | sig = 0.005** | sig = 0.618 |  |
 |  |  | First-time patients < Returning patients |  |  |
Visiting time | t = 2.520 | t = 0.718 | t = -1.241 | t = 2.073 | t-test |
 | sig = 0.012* | sig = 0.473 | sig = 0.215 | sig = 0.039* |  |
 | Morning patients > Afternoon patients |  |  | Morning patients > Afternoon patients |  |