|  | Component†| |||
---|---|---|---|---|---|
Item | Description | 1st | 2nd | 3rd | 4th |
15 | Length of examination | 0.898 | Â | Â | Â |
16 | Respect to patient privacy | 0.780 | Â | Â | Â |
17 | Respect – attitude to patient | 0.877 |  |  |  |
18 | Physician's willingness to listen | 0.885 | Â | Â | Â |
19 | Information giving about health | 0.925 | Â | Â | Â |
20 | Physician's skilfulness | 0.894 | Â | Â | Â |
21 | Explanations for treatment | 0.927 | Â | Â | Â |
22 | Attitude of other staff in exam | 0.816 | Â | Â | Â |
1 | Ease of scheduling appointment | Â | 0.685 | Â | Â |
3 | Attitude of person booking app | Â | 0.637 | Â | Â |
5 | Outside signage | Â | 0.808 | Â | Â |
8 | Cleanliness of waiting area | Â | 0.720 | Â | Â |
10 | Temperature of waiting area | Â | 0.635 | Â | Â |
7 | Comfortable waiting area | Â | Â | 0.711 | Â |
9 | Comfortable waiting on a chair | Â | Â | 0.845 | Â |
14 | Comfortable examination room | Â | Â | 0.754 | Â |
2 | Choice of appointment time | Â | Â | Â | 0.753 |
4 | Waiting time for visiting clinic | Â | Â | Â | 0.908 |
24 | Choice of lab appointment time | Â | 0.894 | Â | Â |
25 | Waiting time for visiting labs | Â | 0.930 | Â | Â |
26 | Ease in finding way to lab rooms | 0.783 | Â | Â | Â |
27 | Comfort of lab rooms | 0.851 | Â | Â | Â |
28 | Attitude of lab staff | 0.803 | Â | Â | Â |
29 | Waiting time outside lab rooms | 0.795 | Â | Â | Â |
30 | Fair queuing system for lab tests | 0.858 | Â | Â | Â |
31 | Efficiency of lab examination | 0.798 | Â | Â | Â |