Table 3 Relationship between satisfaction with QMS and criterion affecting it
Criterion | Satisfaction with QMS (Spearman's ratio) | |
|---|---|---|
Respondent's knowledge of quality management | .754** | |
Respondent's knowledge of ISO 9000 standards | .623** | |
Proportion of hospital staff to have attended training in quality management | .708** | |
Competence in quality management among other hospital staff (as perceived by the respondents) | Administration | .548** |
Nursing staff | .540** | |
Doctors | .617** | |
Others | .383** | |