Component’s name and summary | Statements included in the components | |||
---|---|---|---|---|
1. Mutual respect | 0.93b | 8.8c | 21d | I was appreciated (0.78e) |
4.44, 3.73-4.97a | I was able to speak with the staff in private (0.78) | |||
I felt welcomed into the hospital (0.76) | ||||
I felt safe in hospital (0.74) | ||||
I was able to discuss issues with the staff in confidence (0.70) | ||||
I was listened to when I had worries (0.67) | ||||
2. Information | 0.95 | 7.9 | 19 | Restrictions relating to my illness were explained to me (0.78) |
4.24, 3.56-4.75 | I was given clear instructions about home care (0.77) | |||
I received sufficient information about my home care (0.76) | ||||
I received sufficient information about my illness (0.76) | ||||
I received sufficient information about my medication (0.68) | ||||
The rules relating to the hospital environment were explained (0.64) | ||||
I was able to ask questions concerning my care (0.61) | ||||
I was able to participate in the planning of my care (0.61) | ||||
I was addressed in clear and intelligible language (0.56) | ||||
The staff relied on my own assessment of how I felt (0.54) | ||||
My family were given enough attention (0.50) | ||||
Sufficient concern was shown about my state of health (0.49) | ||||
The members of staff respected each other’s expertise (0.48) | ||||
3. Basic needs | 0.93 | 5.2 | 12 | I was helped with my personal hygiene if necessary (0.94) |
4.27, 3.42-4.97 | I was given enough to drink (0.94) | |||
I was given an appropriate amount of food (0.93) | ||||
I was able to maintain and/or improve my mobility (0.86) | ||||
I received medication for my pain at the right time (0.59) | ||||
My pain was noticed and taken seriously (0.49) | ||||
4. Expertise | 0.94 | 4.3 | 10 | The physicians were professional (0.71) |
4.52, 3.89-4.93 | The other staff were professional (0.69) | |||
The nursing staff were professional (0.60) | ||||
I received help when I needed it (0.59) | ||||
There was good collaboration between members of staff (0.44) | ||||
I was treated in a friendly way (0.40) | ||||
I was treated with respect (0.40) | ||||
I was accepted for what I was (0.39) | ||||
My fears were alleviated (0.36) | ||||
My treatment was based on my needs (0.32) | ||||
5. Staffing adequacy | 0.92 | 3.2 | 7 | There were enough members of staff (0.74) |
4.04, 3.36-4.80 | The atmosphere was unhurried (0.69) | |||
The staff had enough time for me (0.67) | ||||
The atmosphere was positive (0.50) | ||||
The staff showed just the right level of interest (0.40) | ||||
6. Pain relief | 0.69 | 2.1 | 5 | I was given understandable guidance about pain treatment (0.66) |
3.62, 2.20-4.60 | My pain was also relieved with non-medical treatments (0.62) |