Table 2 Mean score of perception, expectation and quality gap of services provided by Shahid Mohammadi Hospital

3.42 ± 0.83

4.73 ± 0.40

-1.30 ± 0.96

-7.73

<0.001

3.49 ± 0.72

4.72 ± 0.43

-1.22 ± 0.87

-7.72

<0.001

3.34 ± 0.81

4.76 ± 0.38

-1.42 ± 0.91

-7.81

<0.001

3.56 ± 0.86

4.76 ± 0.47

-1.20 ± 0.96

-7.78

<0.001

3.39 ± 0.8

4.69 ± 0.47

-1.31 ± 0.96

-7.78

<0.001

3.44 ± 0.69

4.73 ± 0.34

-1.29 ± 0.81

-8.06

<0.001