Table 4 Factor loadings for indicator variables for assessing patient satisfaction for HIV (n = 265) and TB (n = 259) patients
Variable | HIV | TB | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 1 | 2 | 3 | 4 | 5 | |
AV | AD | AC | CN | HW | AV | AD | AC | CN | GS | |
How satisfied were you with the service today? | −0.14 | −0.17 | 0.77 | −0.02 | 0.09 | −0.12 | −0.02 | 0.03 | −0.06 | 0.84 |
The doctors and nurses (health workers) discussed treatment fully with me‡ | - | - | - | - | - | 0.07 | −0.01 | 0.01 | 0.54 | 0.51 |
It is a problem that health workers do not speak my language | 0.02 | −0.02 | 0.08 | 0.83 | 0.02 | −0.09 | −0.06 | 0.08 | −0.77 | 0.12 |
The health workers are too busy to listen to my problems | −0.04 | 0.42 | 0.35 | −0.47 | 0.09 | −0.14 | −0.18 | 0.47 | 0.42 | −0.04 |
The health workers I see respect me | 0.08 | 0.20 | 0.66 | 0.15 | −0.15 | −0.42 | 0.49 | −0.03 | 0.13 | −0.20 |
In this clinic are you able to talk to the doctors or nurses in private? | −0.04 | 0.48 | 0.09 | 0.34 | 0.14 | −0.10 | −0.21 | 0.76 | −0.06 | 0.22 |
For your ARV (TB) treatment what would you prefer: to see a nurse in a nearby clinic or to travel further to see doctor | 0.02 | 0.02 | −0.00 | 0.01 | 0.94 | 0.09 | −0.27 | −0.75 | 0.02 | 0.16 |
The facilities (including waiting area and toilets) are dirty | −0.17 | 0.76 | −0.10 | −0.09 | 0.03 | −0.21 | −0.49 | 0.14 | 0.39 | 0.12 |
The queues to see a doctor or nurse are too long at this facility | −0.73 | 0.02 | 0.06 | 0.01 | −0.12 | −0.77 | 0.06 | 0.03 | −0.13 | 0.21 |
How do you think the service in this clinic could be improved? Shorter queues | 0.80 | −0.24 | 0.03 | 0.06 | 0.08 | 0.84 | 0.06 | −0.12 | −0.05 | −0.01 |
More health workers | 0.72 | −0.06 | −0.13 | −0.00 | −0.24 | 0.69 | 0.33 | −0.04 | 0.06 | 0.08 |
Cleaner facilities | 0.16 | −0.74 | −0.01 | 0.00 | 0.04 | 0.40 | 0.65 | −0.01 | −0.16 | −0.10 |
Better patient facilities (toilets, waiting room area) | 0.46 | −0.02 | 0.11 | −0.21 | 0.10 | 0.06 | 0.74 | 0.05 | 0.13 | 0.12 |