Table 1 Topic areas covered by the semi-structured interview schedule

The background to support and culture within the facility for developing patient-centered care in general and emotional support specifically

How survey data were received, disseminated, discussed, and understood within facilities

Arrangements for quality improvement project management within each facility

Usefulness of any resources or tools provided within the VA or outside

How decisions were made about which care processes should be selected for improvement

Strategies and interventions required for patient-centered care and any barriers discovered

Staff skills, training and incentives required for patient-centered care and any barriers discovered

Arrangements for evaluating the success of implementation and for sustaining any changes that occurred.