Table 5 Predictors of patient satisfaction with heath care provider interactions at health centres, Central Ethiopia, January 2009
Explanatory Variables | No. (%) | p-value | Unstandardized B coefficient | Standardized B coefficient | 95% CI for B |
|---|---|---|---|---|---|
Educational status | |||||
Cannot read and write* | 240 (31.3) | Â | Â | Â | Â |
Can read and write | 123 (16.0) | .684 | -.033 | -.012 | (-.190, .125) |
Grade 1-6 | 147 (19.1) | .042 | .153 | .060 | (.005, .300) |
Grade 7-12 | 207 (27.0) | .103 | .126 | .056 | (-.026, .278) |
Diploma and above | 51 (6.6) | Â | Â | Â | Â |
Occupational status | |||||
Farmer* | 286 (37.3) | Â | Â | Â | Â |
House wife | 158 (20.6) | .007 | .198 | .080 | (.054, .341) |
Student | 153 (19.9) | .822 | .022 | .009 | (-.169, .212) |
Government employment | 67 (8.7) | .608 | -.053 | -.015 | (-.257, .150) |
Merchant | 57 (7.4) | .625 | .055 | .014 | (-.165, .274) |
Others | 47 (6.1) | .735 | .040 | .010 | (-.194, .274) |
Knowing Health care provider | |||||
Know very well | 35 (4.6) | .121 | .225 | .047 | (-.059, .509) |
Know well | 57 (7.4) | .095 | .189 | .050 | (-.033, .411) |
Know little bit | 180 (23.4) | .044 | .154 | .065 | (.004, .304) |
Don't know at all* | 496 (64.6) | Â | Â | Â | Â |
Frequency of visit in 12 months | |||||
Once* | 563 (73.3) | Â | Â | Â | Â |
Twice | 165 (21.5) | .046 | -.174 | -.071 | (-.345, -.003) |
Three times | 29 (3.8) | .954 | .002 | .008 | (-.277, .293) |
≥4 times | 11 (1.4) | .025 | -.532 | -.063 | (-.997, -.068) |
Type of visit | |||||
New* | 683 (89.9) | Â | Â | Â | Â |
Follow up | 85 (11.1) | .023 | .230 | .072 | (.031, .429) |
Provider made you feel at ease | |||||
Poor | 47 (6.1) | .009 | -.319 | -2.614 | (-.558, -.079) |
Fair | 158 (20.6) | Â | Â | Â | Â |
Good* | 277 (36.1) | Â | Â | Â | Â |
Very good | 240 (31.3) | .000 | -.351 | -4.323 | (-.511, -.192) |
Excellent | 46 (6.0) | .091 | .187 | 1.693 | (-.030, .404) |
Provider examined me thoroughly | |||||
Strongly disagree | 47 (6.1) | Â | -.059 | -.014 | (-.292, .173) |
Disagree | 222 (28.9) | Â | -.343 | -.156 | (-.476, -.211) |
Neither | 81 (10.5) | Â | -.285 | -.088 | (-.467, -.104) |
Agree* | 371 (48.4) | Â | Â | Â | Â |
Strongly agree | 47 (6.1) | Â | .416 | .100 | (.191, .640) |
Provider's direct eye contact | |||||
Poor | 10 (1.3) | .016 | -.595 | -.068 | (-1.078, -.112) |
Fair | 128 (16.7) | .000 | -.503 | -.188 | (-.658, -.348) |
Good* | 340 (44.3) | Â | Â | Â | Â |
Very good | 257 (33.5) | .001 | .224 | .106 | (.097, .351) |
Excellent | 33 (4.2) | .000 | .560 | .114 | (.275, .846) |
Able to cope with life | |||||
Same/less | 101 (13.2) | .014 | -.068 | -.137 | (-.246, -.028) |
Better* | 405(52.7) | Â | Â | Â | Â |
Much better | 262 (34.1) | Â | Â | Â | Â |
Provider told you the name of your illness | |||||
Yes | 406 (52.9) | .000 | .218 | .109 | (.106, .331) |
No* | 362 (47.1) | Â | Â | Â | Â |
Provider told you to return if it gets worse | |||||
Yes* | 486 (63.3) | Â | Â | Â | Â |
No | 282 (36.7) | .000 | -.208 | -.100 | (-.324, -.092) |
Expectation meet | |||||
Very much* | 330 (43.0) | Â | Â | Â | Â |
Certain | 317 (41.3) | Â | Â | Â | Â |
Only few | 106 (13.7) | .000 | -.492 | -.170 | (-.671, -.312) |
Not at all | 15 (2.0) | .001 | -.659 | -.091 | (-1.053, -.265) |