The representation of patient experience and satisfaction in physician rating sites. A criteria-based analysis of English- and German-language sites

Table 2 Instruments for assessing patients' experience and satisfaction

Instrument	Author
ABIM-10, American Board of Internal Medicine	Webster [34]
CSQ, Consultation Satisfaction Questionnaire	Baker [35]
CSS, Consumer Satisfaction Survey	Defossez [21]
"dialogue", consultation satisfaction questionnaire	National Clinical Audit Centre [36]
EUROPEP	Klingenberg [37]
GPAS, General Practice Assessment Survey	National Primary Care Research a. Development Centre [20]
IPQ, Improving Practice Questionnaire	Greco [38]
KPF-A	Brinkmann [39]
KPF, Kölner Patientenfragebogen	Pfaff [40]
McKinley et al.	McKinley [22]
MISS-21, Medical Interview Satisfaction Scale	Meakin [41]
OPEQ, Outpatient Experiences Questionnaire	Garratt [42]
PDRQ-9, Patient-Doctor-Relationship Questionnaire	Van der Feltz-Cornelis [43]
PEQ, Patient Experience Questionnaire	Steine [23]
PSQ, Patient Satisfaction Questionnaire	Grogan [44]
QP-Qualitätspraxen	Nubling [45]
Qualiskope-A	Gericke [46]
REPERES-60, Recherche Evaluative sur la Performance des Réseaux de Santé	Defossez [21]
SOSQ, Seattle Outpatient Satisfaction Questionnaire	Fan [25]
ZAP - Zufriedenheit in der ambulanten Versorgung - Qualität aus Patientensicht	Bitzer [47]

ISSN: 1472-6963