Skip to main content

Table 5 Data concerning the distribution of reasons for reporting incidents in each year

From: Register-based study concerning the problematic situation of using interpreting service in a region in Sweden

Reasons for reporting the incident reports

Year

Total

2012

2013

2014

2015

2016

Misunderstanding

3

2

4

2

0

11

Absence of interpreter at appointed time

51

70

41

48

3

213

Other complaints

15

15

14

21

2

67

Interpreter delayed

22

19

27

16

4

88

Deviation regarding interpreter agency

37

28

53

40

2

160

Limited interpreter competence

10

14

19

23

4

70

Telephone interpreter did not answer

13

17

28

35

3

96

Disturbing sounds during telephone interpreting

2

4

5

9

0

20

Total

153

169

191

194

18

725