Reasons for reporting the incident reports | Year | Total | ||||
---|---|---|---|---|---|---|
2012 | 2013 | 2014 | 2015 | 2016 | ||
Misunderstanding | 3 | 2 | 4 | 2 | 0 | 11 |
Absence of interpreter at appointed time | 51 | 70 | 41 | 48 | 3 | 213 |
Other complaints | 15 | 15 | 14 | 21 | 2 | 67 |
Interpreter delayed | 22 | 19 | 27 | 16 | 4 | 88 |
Deviation regarding interpreter agency | 37 | 28 | 53 | 40 | 2 | 160 |
Limited interpreter competence | 10 | 14 | 19 | 23 | 4 | 70 |
Telephone interpreter did not answer | 13 | 17 | 28 | 35 | 3 | 96 |
Disturbing sounds during telephone interpreting | 2 | 4 | 5 | 9 | 0 | 20 |
Total | 153 | 169 | 191 | 194 | 18 | 725 |