Variables | Classification | Client satisfaction | ||
---|---|---|---|---|
Satisfied (n = 205) No (%) | Unsatisfied (n = 287) No (%) | X2 (p-value) | ||
Knowledge | Good | 62 (21.1) | 232 (78.9) | 127 (0.000) |
Poor | 143 (72.2) | 55 (27.8) | ||
Get service with short period | Yes | 78 (43.1) | 103 (56.9) | 0.2 (0.62) |
No | 127 (40.8) | 184 (59.2) | ||
Provider gives good service | Yes | 181 (51.0) | 174 (49.0) | 45.5 (0.000) |
No | 24 (17.5) | 113 (82.5) | ||
Counseling was clear and satisfactory | Yes | 98 (50.0) | 98 (50.0) | 9.3 (0.002) |
No | 107 (36.1) | 189 (63.9) | ||
Preference of service provider’s sex | Female | 49 (22.9) | 165 (77.1) | 3.6 (0.27) |
Male | 203 (62.1) | 124 (37.9) |