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Table 4 Interpersonal characteristics and client satisfaction with FP services among FP user’s in public health facilities of Jigjiga town, eastern Ethiopia, February–March 2017 (n = 492)

From: Determinants of client satisfaction with family planning services in public health facilities of Jigjiga town, Eastern Ethiopia

Variables

Classification

Client satisfaction

Satisfied (n = 205) No (%)

Unsatisfied (n = 287) No (%)

X2 (p-value)

Knowledge

Good

62 (21.1)

232 (78.9)

127 (0.000)

Poor

143 (72.2)

55 (27.8)

Get service with short period

Yes

78 (43.1)

103 (56.9)

0.2 (0.62)

No

127 (40.8)

184 (59.2)

Provider gives good service

Yes

181 (51.0)

174 (49.0)

45.5 (0.000)

No

24 (17.5)

113 (82.5)

Counseling was clear and satisfactory

Yes

98 (50.0)

98 (50.0)

9.3 (0.002)

No

107 (36.1)

189 (63.9)

Preference of service provider’s sex

Female

49 (22.9)

165 (77.1)

3.6 (0.27)

Male

203 (62.1)

124 (37.9)