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Table 2 Family planning utilization, health facility related characteristics and client satisfaction with FP services among FP user’s at public facility of Jigjiga town, eastern Ethiopia, February–March 2017 (n = 492)

From: Determinants of client satisfaction with family planning services in public health facilities of Jigjiga town, Eastern Ethiopia

Variables

Classification

Client satisfaction

Satisfied (n = 205)

No (%)

Unsatisfied (n = 287)

No (%)

X2 (p-value)

Frequency of Visit

Repeat

91 (30.5)

207 (69.5)

2.9 (0.31)

New

89 (45.9)

105 (54.1)

Type of public health facility

Karamara hospital

156 (41.8)

217 (58.2)

3.24 (0.35)

Jigjiga health center

27 (50.0)

27 (50.0)

Aayardaga health center

13 (35.1)

24 (64.9)

Hanti Shacab health center

9 (32.1)

19 (67.9)

Received their preferred method

Yes

201 (44.5)

251 (55.5)

17.96 (0.000)

No

4 (10.0)

36 (90.0)

Method that the client was using

Oral contraceptive

14 (35.0)

26 (65.0)

81.85 (0.000)

Injectable

171 (57.2)

128 (42.8)

Implant

20 (13.1)

133 (86.9)

Distance from home

< 30 min

106 (35.9)

189 (64.1)

9.9 (0.02)

30 min-1 h

99 (50.3)

98 (49.7)

Time of consultation

About right

97 (43.9)

124 (56.1)

39.3 (0.000)

Too short

68 (30.9)

152 (69.1)

Too long

40 (78.4)

11 (21.6)

Opening hours convenience

Yes

186 (44.3)

234 (55.7)

8.1 (0.004)

No

19 (26.4)

53 (73.6)

Waiting time

No wait

25 (48.1)

27 (51.9)

65.9 (0.000)

< 30 min

111 (64.5)

61 (35.5)

30 min-1 h

49 (25.1)

146 (74.9)

> 1 h

20 (27.4)

53 (72.6)

Feeling on waiting time

No wait

0 (0)

50 (100)

80.4 (0.000)

Short

112 (65.1)

60 (34.9)

Long

93 (34.4)

177 (65.6)