Table 3 Extension of expected waiting time (EWT) in the experimental group
From: Improving outpatient satisfaction by extending expected waiting time
N | ≤0 min | 1–60 min | 61–120 min | ≥ 121 min | |
|---|---|---|---|---|---|
Total individuals | 114 | 18 (15.8%) | 45 (39.5%) | 37 (32.5%) | 14 (12.3%) |
Gender | |||||
Male | 32 | 5 (15.6%) | 18 (56.3%) | 6 (18.8%) | 3 (9.4%) |
Female | 82 | 13 (15.9%) | 27 (32.9%) * | 31 (37.8%) | 11 (13.4%) |
Hospital visit history | |||||
Yes | 68 | 10 (14.7%) | 25 (36.8%) | 25 (36.8%) | 8 (11.8%) |
No | 46 | 8 (17.4%) | 20 (43.5%) | 12 (26.1%) | 6 (13.0%) |