Table 2 Baseline characteristics of the study subjects
From: Improving outpatient satisfaction by extending expected waiting time
Control group (n = 119) | Experimental group (n = 114) | |
|---|---|---|
Gender | ||
Male | 37 (31.1%) | 32 (28.1%) |
Female | 82 (68.9%) | 82 (71.9%) |
Age (M [Q25, Q75]) (years) | 18 [18, 19] a | 18 [18, 19] a |
Hospital visit history | ||
Yes | 81 (68.1%) | 68 (59.6%) |
No | 38 (31.9%) | 46 (40.4%) |
Expected waiting time (EWT) | ||
Before UI was given | 120.0 [60.0, 150.0] a | 121.0 [90.0, 210.0] a |
After UI was given | – | 180.0 [120.0, 240.0] a |