Table 2 Analysis process- from codes to overarching themes
Code | Theme | Overarching theme | Quote |
|---|---|---|---|
Multitasking Talking to the caller Talking to the EMT Prioritizing Assessment Evaluation Comfort the caller Give advice | Multiple tasks | Individual work performance | “After I started instructioning the caller, I tried to get in contact with him (the EMT), to see if there were any ambulances available” |