Factors | Perceived impact on trust in physicians | ||
---|---|---|---|
Positive | Neutral | Negative | |
Physician’s personal and practice characteristics | |||
Country of training | ✓ North America/ Western Europe | ✓ | ✓ Eastern Europe |
Institution of practice | ✓ Reputable | ✓ | ✓ Non-reputable |
Years of experience | ✓ More | ✓ | |
Being experienced versus up-to-date | ✓ Up-to-date | ✓ | ✓ |
Physician’s gender | ✓ | ||
Appearance and hygiene | ✓ Professional attire | ✓ | ✓ Unprofessional attire |
Physician’s clinical skills | |||
Being competent | ✓ High | ✓ Low | |
Not making mistakes | ✓ | ✓ If major (e.g. led to death) | |
Educating patients | ✓ No education | ||
Interactions with the physician | |||
Rapport | ✓ Good | ✓ | ✓ Bad |
Encounter time | ✓ Longer time | ✓ | ✓ Shorter time |
Financial factors | |||
Consultation fees | ✓ | ||
Free consultation/medication | ✓ | ✓ | ✓ Suspicion about intention |
Being money-oriented | ✓ Non-materialistic | ✓ | ✓ Materialistic |
Social factors | |||
Physician being recommended by a family member | ✓ | ||
Physician being a family member | ✓ | ||
Physician being featured in media | ✓ | ✓ | |
Physician’s reputation | ✓ Good | ✓ | ✓ Bad |