Table 7 Communication, behaviour and attitude of health providers*
Variable | Total (N = 421)a | Urban (n = 81) | Rural (340) | P-value |
|---|---|---|---|---|
Warmly greeting | ||||
Yes | 97 (23.0%) | 42 (51.9%) | 55 (16.2%) | < 0.001 |
Self introduction with title | ||||
Yes | 50 (11.9%) | 4 (4.9%) | 46 (13.5%) | 0.032 |
Sitting at the same level as mothers | ||||
Yes | 390 (92.6%) | 80 (98.8%) | 310 (91.2%) | 0.019 |
Paying attention to mothers | ||||
Yes | 144 (34.2%) | 21 (25.9%) | 123 (36.4%) | 0.081 |
Listening carefully to mothers | ||||
Yes | 143 (34.0%) | 27 (33.3%) | 116 (34.1%) | 0.893 |
Kindness | ||||
Yes | 103 (24.5%) | 15 (18.5%) | 88 (25.9%) | 0.166 |
Confidentiality with conversation | ||||
Yes | 120 (28.5%) | 16 (19.8%) | 104 (30.6%) | 0.052 |
Considering privacy | ||||
Yes | 52 (12.4%) | 18 (22.2%) | 34 (10.0%) | 0.003 |
Asking open questions | ||||
Yes | 153 (36.3%) | 28 (34.6%) | 125 (36.8%) | 0.712 |
Giving practical messages | ||||
yes | 99 (23.5%0 | 20 (24.7%) | 79 (23.2%) | 0.781 |
Giving brief and relevant information | ||||
yes | 267 (63.4%) | 61 (75.3%) | 206 (60.6%) | 0.013 |
Using body language | ||||
yes | 165 (39.2%) | 38 (46.9%) | 127 (37.4%) | 0.113 |
Using simple language | ||||
yes | 369 (87.6%) | 56 (69.1%) | 313 (92.1%) | < 0.001 |
Avoiding judging words | ||||
yes | 136 (32.3%) | 24 (29.6%) | 112 (32.9%) | 0.567 |
Giving more time to think | ||||
yes | 85 (20.2%) | 25 (30.9%) | 60 (17.6%) | 0.008 |
Helping with brainstorming | ||||
yes | 4 (1.0%) | 0 (0.0%) | 4 (1.2%) | 1.000 |
Encouraging to ask questions | ||||
yes | 19 (4.5%) | 6 (7.4%) | 13 (3.8%) | 0.163 |
Recognizing good practice | ||||
yes | 71 (16.9%) | 16 (19.8%) | 55 (16.2%) | 0.440 |
Reflecting/repeating the words of women | ||||
yes | 30 (7.1%) | 8 (9.9%) | 22 (6.5%) | 0.284 |
Showing compassion to the issues | ||||
yes | 106 (25.2%) | 13 (16.0%) | 93 (27.4%) | 0.035 |
Asking for more questions | ||||
yes | 15 (3.6%) | 4 (4.9%) | 11 (3.2%) | 0.502 |
Agreeing on an appointment for next visit | ||||
yes | 8 (1.9%) | 2 (2.5%) | 6 (1.8%) | 0.653 |
Practicing two way-communication | ||||
yes | 13 (3.1%) | 4 (4.9%) | 9 (2.6%) | 0.287 |
Thanking, respecting, and showing good manners at the end of session | ||||
yes | 84 (20.0%) | 15 (18.5%) | 69 (20.3%) | 0.719 |
Total scores of communication scores (max 24) | ||||
Median (Range) | 6 (1–18) | 6 (1–18) | 6 (1–18) | 0.919 |