Table 2 Pearson correlation coefficients between social media 5-star rating, Nursing Home Compare (NHC) 5-star rating, experience-of-care survey ratings, and common quality measures for Maryland nursing homes

Social media 5-star rating

–

0.41***

NHC 5-star rating

0.41***

–

 Overall rating

0.57***

0.53***

 Percentage of recommendation

0.56***

0.46***

 Staff & administration

0.46***

0.40***

 Care provided to residents

0.49***

0.44***

 Food & meals

0.40***

0.30***

 Autonomy

0.47***

0.46***

 Physical environment

0.53***

0.52***

 Number of deficiency citations

− 0.33***

− 0.49***

 Adjusted registered nurse staffing

0.34***

0.39***

 Adjusted total nurse staffing

0.36***

0.48***

 Number of complaints

−0.35***

− 0.48***