From: Evaluation of service quality from patients’ viewpoint
Dimensions | Mean | SD | Min score | Max score | Average rating (Friedman test) |
---|---|---|---|---|---|
Accessibility | 3.23 | 0.82 | 1 | 5 | 4.06 |
Appointment | 3.32 | 1.18 | 1 | 5 | 4.79 |
Waiting time | 2.64 | 1 | 1 | 5 | 2.57 |
Admission process | 3.94 | 0.76 | 2 | 5 | 6.89 |
Physical environment | 3.33 | 0.78 | 1 | 5 | 4.16 |
Physician’s consultation | 4.17 | 0.60 | 2.55 | 5 | 7.84 |
Information provision to patient | 3.74 | 0.83 | 1.43 | 5 | 5.71 |
Service costs | 4.15 | 0.84 | 1 | 5 | 7.79 |
Service quality | 3.73 | 0.51 | 2.24 | 5 | 5.55 |