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Table 3 Mean and standard deviations of service quality dimensions

From: Evaluation of service quality from patients’ viewpoint

Dimensions

Mean

SD

Min score

Max score

Average rating (Friedman test)

Accessibility

3.23

0.82

1

5

4.06

Appointment

3.32

1.18

1

5

4.79

Waiting time

2.64

1

1

5

2.57

Admission process

3.94

0.76

2

5

6.89

Physical environment

3.33

0.78

1

5

4.16

Physician’s consultation

4.17

0.60

2.55

5

7.84

Information provision to patient

3.74

0.83

1.43

5

5.71

Service costs

4.15

0.84

1

5

7.79

Service quality

3.73

0.51

2.24

5

5.55