Table 1 Questionnaire items which were the focus of the study
Press Ganey number and questionnaire item | St Vincent’s corresponding prioritised theme |
|---|---|
I3. Degree to which hospital staff addressed your emotional and spiritual needs | 1.Address emotional and spiritual needs |
H1. Extent to which you felt prepared/ready to be discharged | 2.Prepared you for discharge |
I10. How was the communication/coordination between staff looking after you? E3. Communication between the doctor and nurses regarding your care | 3.Communication between all staff |
I6. Staff efforts to involve you in decision making about your care and treatment | 4.Include patient in decisions about treatment |
G4. Extent to which staff involved your family or caregiver in decision making | 5.Involve family in decision making |
G5. Extent to which staff communicated with your family or caregiver | 6.Staff communicated with your family |
I4. Response to any patient concerns and/or complaints made during your stay | 7.Response to concerns/complaints |