Table 2 Types of innovations

1. Service innovation

a. E-health services (booking services, e-physician)

b. Altered opening hours

c. Health-Enhancing Physical Activity (HEPA)

d. Multi-professional teams to handle specific patient groups with joint needs (dementia, diabetes, rehabilitation).

Definition: New services that have been launched, which involve changes in the capabilities of services. Service inno - vation can be defined as delivering new services to existing users. This category also includes significant improvements

in e.g. technical specifications, software, user friendliness or other functional characteristics. Both entirely new services and improvements to existing services are included.

2. Process innovation

e. Triage, referring patients directly to paramedical personnel rather than to the physician

f. Unit for ulcers

Definition: New or changed service processes, including how existing services may be provided to new users^a.

3. Organisational innovation

g. Drop-in units

h. Integration of medical and healthcare centre

i. Life insurance/Insurance medicine service

j. Occupational health service

k. Educational centre for international physicians

Definition: New ways of doing business. This includes the implementation of new organisational methods in business practices, workplace organisation or external relations. Also,

including innovations in structure, strategy and administrative processes.