Table 2 Percentages of respondents’ agreement with patient-centered care items

 I felt taken seriously

 My wishes and preferences were taken into account when choosing a treatment

 I was involved in decisions about my treatment

 The influence that the treatment can have on my life was taken into account

 I was helped to determine my own treatment goals

 I felt supported to achieve my treatment goals

 I received advice that I really could use

 Attention was given to my physical comfort (such as the management of pain, shortness of breath)

 Attention was paid to fatigue and insomnia

 The (waiting) rooms were clean

 The (waiting) rooms were comfortable

 In the treatment room(s) and at the counter there was sufficient privacy

 Everyone was well informed; I only had to tell my story once

 The care was well attuned among the practitioners involved

 I knew who was coordinating my care

 I could easily contact someone with questions

 When being referred to another care provider (specialist/dietician/physiotherapist) I was well informed about where to go and why

 With a referral, all my information was passed on correctly

 Advice (such as medication) from different practitioners (medical specialists and family doctor) was well attuned to each other

 Treatment from the family doctor is in line with treatment from other care providers

 Emotional support was also provided

 Attention was paid to possible feelings of fear, gloom, and anxiety

 I was made aware of the possibilities for more intensive emotional support

 Attention was paid to the impact of my health on my private life (family, relatives, work, social life)

 It was no problem to go from my home to my family doctor and back again

 The general practice was easily accessible

 I could easily schedule an appointment quickly

 On a visit I didn’t have to wait long before it was my turn

 I could easily request a prescription refill

 I was well informed

 The information I received was well explained

 I had easy access to my own data (lab results, medication overview, referrals)

 I could ask all the questions I wanted

Family and friends

 With my consent, relatives were involved in my treatment

 Attention was given to care and support provided by family members

 Attention was given to possible questions from my family members