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Table 9 Revised Items Related to Healthcare Team Processes and Outcomes in Study 2

From: Measuring patient and family perceptions of team processes and outcomes in healthcare teams: questionnaire development and psychometric evaluation

Items

Role Clarity

The roles of members of the healthcare team are well-defined

 

I am happy with the way work is divided among members of the healthcare team

Boundary Work

I trust all the members of the healthcare team

Perceptions of Team Effectiveness

 

My healthcare team is effective to provide healthcare

 Decision-making

Team members share relevant information to help me make decisions about my healthcare

 Decision-making

My ideas, information or observations are valued by members of my healthcare team

 Communication

The plan of care and care objectives are clearly outlined in my chart

 Communication

The test results and consultations are updated in my chart

 Communication

The flow of information between team members, patients, friends and families is constrained

 Coordination

I am aware of the next steps in my plan of care

 Coordination

My healthcare team adjusts treatments according to changes in my condition

 Coordination

My healthcare is well-organized

 Cohesion

Team members work together to solve my healthcare issues

 Problem-solving

Differences of opinions among team members are respected

 Patient-Family Focus

I have a role to play in the healthcare team

 Patient-Family Focus

My contribution is valued by members of the healthcare team

 Patient-Family Focus

Working with friends or families to solve patient care issues is not part of the team’s mandate

Outcomes

Patient care is delivered in a timely manner

 

Potential or actual complications are dealt with quickly by the team

 

I return home with unanswered questions about my medication

 

All relevant information is available to my healthcare team if I need to consult another healthcare provider or if I am hospitalized on another unit

 

I return home with all my questions answered about my care

 

Members of the healthcare team possess in-depth knowledge and the skills required to provide care