Theme | Subcategories | Illustrative Quotes |
---|---|---|
Satisfactory patient experience | Patient satisfaction Appreciation Positive patient experience | • “Nothing I heard troubled or disturbed me” |
• “I was in ER twice in the last 10 days and both times were grand and private”. | ||
• “Everyone was so helpful and well-mannered although they were all so busy”. | ||
• “Doctors in ER were very responsive and efficient”. | ||
• “Highly professional attitude; extremely happy with my experience”. | ||
• “The nurses and doctors couldn’t do enough for me”. |