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Table 2 As part of the questionnaire used in this study, women were given the opportunity to comment on whether or not they saw or heard anything that upset or disturbed them during their visit to the emergency room (ER) of Cork University Maternity Hospital (CUMH). This table outlines some of the comments from those surveyed after refurbishment took place

From: Patients’ perception of privacy and confidentiality in the emergency department of a busy obstetric unit

Theme

Subcategories

Illustrative Quotes

Satisfactory patient experience

Patient satisfaction

Appreciation

Positive patient experience

• “Nothing I heard troubled or disturbed me”

• “I was in ER twice in the last 10 days and both times were grand and private”.

• “Everyone was so helpful and well-mannered although they were all so busy”.

• “Doctors in ER were very responsive and efficient”.

• “Highly professional attitude; extremely happy with my experience”.

• “The nurses and doctors couldn’t do enough for me”.