National standards: Helpline access | Percentage of NHS Trusts meeting each standarda | |
---|---|---|
‘Satisfactory’ standards | Calls charged at local rate or Freephone (not a premium number). | 99% (108/109) |
The phone line allows direct dialling from outside. | 97% (106/109) | |
An answerphone allows a message to be left outside of advertised hours. | 81% (88/108) | |
Contact with a pharmacy professional is always available during advertised hours. | 71% (77/108) | |
Total compliance with access ‘satisfactory’ standards. | 54% (58/108) | |
‘Commendable’ standards | The helpline has a dedicated phone number. | 60% (65/109) |
There is access to the service by means other than telephone, such as email, webform, personal visitb. | 39% (42/109) | |
Total compliance with access ‘commendable’ standards. | 26% (28/107) | |
Total compliance with both ‘satisfactory’ and ‘commendable’ access standards | 15% (16/107) |