Table 3 Aggregate mean response to survey questions at baseline, 6-months, and 12-months
| Â | Baseline | 6-months | Significance* (p-value) | 12-months | Significance* (p-value) | |||
|---|---|---|---|---|---|---|---|---|
Domain and question | N | Mean (SD) | N | Mean (SD) | N | Mean (SD) | ||
Organizational support | ||||||||
 I am given all the tools and equipment I need to be effective in my job. | 200 | 3.32 (0.98) | 157 | 3.50 (0.95) | 0.358 | 129 | 3.66 (0.83) | 0.013 |
 I have useful knowledge and information about our patient population (e.g., demographics, clinical outcomes, satisfaction, what they want and need). | 200 | 3.38 (0.96) | 156 | 3.69 (0.74) | 0.081 | 124 | 3.74 (0.78) | 0.007 |
 My clinical microsystem work is supported by our clinic manager. | 204 | 4.10 (0.77) | 156 | 4.21 (0.82) | 0.244 | 130 | 4.25 (0.73) | 0.281 |
Team effectiveness and cohesion | ||||||||
 I feel confident about the capability of my group to perform the tasks very well. | 203 | 4.06 (0.74) | 156 | 4.09 (0.64) | 0.744 | 125 | 4.07 (0.65) | 0.912 |
 I feel confident that my group will be able to manage effectively unexpected troubles. | 203 | 3.95 (0.78) | 154 | 4.12 (0.58) | 0.100 | 125 | 4.09 (0.67) | 0.419 |
 My group is able to solve difficult tasks if we invest the necessary effort. | 202 | 3.94 (0.81) | 156 | 4.19 (0.52) | 0.014 | 125 | 4.15 (0.60) | 0.194 |
 My microsystem team is fully competent to make team level improvements. | 201 | 4.00 (0.75) | 156 | 4.15 (0.58) | 0.143 | 125 | 4.14 (0.59) | 0.324 |
 I have a strong bond with most of the members of my microsystem team. | 203 | 3.90 (0.78) | 156 | 4.16 (0.70) | 0.017 | 125 | 4.16 (0.68) | 0.055 |
Meeting and quality improvement skills | ||||||||
 I know the top processes that need to be improved and are known to be a source of patient complaints. | 199 | 2.58 (0.87) | 156 | 3.81 (0.72) | <.0001 | 123 | 3.83 (0.67) | <.0001 |
 I know how to use data to identify opportunities for improvement. | 201 | 3.08 (0.93) | 156 | 3.95 (0.61) | <.0001 | 124 | 4.00 (0.60) | <.0001 |
 I can create a meeting agenda that keeps us focused on specific improvement aims. | 201 | 3.03 (0.88) | 155 | 4.03 (0.63) | <.0001 | 124 | 4.06 (0.72) | <.0001 |
 I can play the role of facilitator, meeting leader, timekeeper or recorder, as needed. | 202 | 3.30 (0.93) | 156 | 4.18 (0.60) | <.0001 | 123 | 4.02 (0.84) | <.0001 |
 I know the purpose of our microsystem team. | 201 | 3.22 (0.94) | 158 | 4.10 (0.72) | <.0001 | 130 | 4.08 (0.75) | <.0001 |
Team communication effectiveness | ||||||||
 I feel our team has an effective communication plan for keeping the physician clinic leader (e.g., clinic medical director or site lead) informed of our microsystem work. | 196 | 3.13 (0.89) | 156 | 4.01 (0.74) | <.0001 | 124 | 4.00 (0.79) | <.0001 |
 I contribute and share my team’s improvements with other teams in the practice; we have an effective communication plan for keeping others informed. | 197 | 2.96 (0.91) | 156 | 3.48 (0.93) | <.0001 | 123 | 3.40 (0.96) | 0.043 |